Employee Review

  1. 5.0
    Current Employee, more than 3 years

    FirstData Merger is gutting the awesome culture

    Sep 17, 2019 - Senior Recruiter in Alpharetta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Positive environment; talented people; supportive colleagues; flexibility and work/life balance; plenty of opportunity for self-development (but you have to take the initiative). Strong work environment for people who are good at setting boundaries.

    Cons

    Weak work environment for people who have a tough time setting boundaries or are inclined to say yes to too much work. We were told we were going to keep our awesome culture after acquiring First Data but that doesn't seem to be happening. Morale is declining because of the complete lack of communication between top leadership and front line operations.

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    167 people found this review helpful

    Fiserv Response

    Manager, Recruitment Marketing

    Thank you for your feedback regarding the recent acquisition. We appreciate hearing about your experience with the front desk staff and value your and all associates’ opinions as we strive to continuously improve as a FORTUNE™ Most Admired Company.

  1. 5.0
    Current Employee

    Love what I do

    Apr 19, 2022 - Customer Service Lead 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A lot of over time

    Cons

    Mandatory extra time for over 2 years

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  2. 4.0
    Current Employee, more than 5 years

    Was great until FirstData came along

    Oct 2, 2021 - Technical Business Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay is decent, great team mates

    Cons

    New CEO is ravaging the company from inside out. Layoffs, frozen job postings, and revoking all WFH privileges.

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    157 people found this review helpful

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