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      Five9

      Engaged Employer

      Five9 reviews

      Avoid WFO Roles in EMEA. I wish I knew this before I joined. - WFO Consultant Five9 Employee Review

      1.0
      Apr 1, 2022
      Wfo consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      I think the salary was at market rate, although I get the impression that the salary is inconsistent across employees in the same role.

      Cons

      Think twice if you’re thinking of joining the WFO team at Five9 EMEA. Ignore all the hype and “great place to work” awards as you won’t experience a great culture, you will be left alone and dropped into projects as they’re desperate for resource. The UK WFO team is a silo and it’s going to take massive changes including a restructure, and a re-work of most processes to solve this. Expect to work weekends to deploy customer solutions, but no TOIL or overtime. Don’t expect any onboarding or training, if you get some it will be a bonus. You will get told it’s a family, it’s a start-up. Work is not a family (unless you run your own family business), and the start-up comments are just excuses for it being a mess. If you’re joining the sales team, I think you will be fine as they seem to have a great experience.

      avatar
      Five9 Response
      4y
      Thank you for sharing your experience during your short time with Five9. As Five9 has grown, we continue to have an “open door” policy and we hope you raised your concerns with your People Partner during your time here so we could have address them real time. We are growing in the EMEA region and have made great strides in building out our support teams to help support that growth. We recognize there is still work to be done, but we are certain with our collaborative, employee first culture, we’ll get there in no time. We wish you had a better experience while with Five9 and appreciate your suggestions on how we can improve.

      Explore other reviews about Five9

      5.0
      Mar 27, 2026
      Technical account manager (tam)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Treats you great. Control of your own schedule

      Cons

      Challenging clients, a lot of adversity based on escalation.

      1.0
      May 20, 2026
      Account director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a single pro, this company is awful

      Cons

      - Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

      1
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