Five9 - Infrastructure unable to meet customer demands | Glassdoor
There are newer employer reviews for Five9
There are newer employer reviews for Five9

See Most Recent

Helpful (6)

"Infrastructure unable to meet customer demands"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in San Ramon, CA
Former Employee - Anonymous Employee in San Ramon, CA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Five9 full-time (More than a year)

Pros

Great company that fosters input and creativity. Huge growth in all areas. Very competitive product.

Cons

Growing pains are causing the company to buckle internally. Support lacks depth and accountability.
Engineering and development are mostly Russian and are reluctant to break away from build projects to for support issues. customer facing roles are vulnerable to clients outbursts with little infrastructure support with heavy escalations and delays.

Advice to Management

Redesign entire operations model. Poor model in place now and outages make the support system most vulnerable, when it should be most effective.

Five9 Response

Mar 5, 2014 – HR Director

Thank you for your feedback, and we wish you the best in your future endeavors.

Other Employee Reviews for Five9

  1. Helpful (4)

    "Five9 is a growing company full of capable people and a rewarding team environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (More than a year)

    Pros

    Excellent facilities, regular social events and family oriented team building efforts. All of the departments work together and the CEO is a fantastic leader who conveys his vision effectively.

    Cons

    San Ramon is in the inner east bay, far from San Francisco. The facilities are lacking in basic services like laundry as well as interesting food options, so employees have to drive to take advantage of those things. But the community in San Ramon has plenty to offer.

    Advice to Management

    need 401K matching

    Five9 Response

    Mar 5, 2014 – HR Director

    We are very glad that you are pleased with the future potential of Five9, and hope you will continue to be happy working at Five9.


  2. Helpful (2)

    "Five9 has the energy of a start-up, the expertise of a legacy, and the growth potential of Starbucks circa 1990."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Ramon, CA
    Current Employee - Anonymous Employee in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (Less than a year)

    Pros

    Five9 is growing at an extremely quick pace, and employment is growing with it to a very corollary degree. Everyone here is attempting to increase productivity and improve the product and company. Management recognizes that sheer manpower is necessary to do so. Upper management is also extremely involved and concerned with lower level work capabilities and strives to create a seamless environment (ie ensuring projects do not bottleneck at the top).

    Cons

    There are some standard growing pains with Five9. As a rapidly growing company, it is difficult to ensure that every voice is heard, and that the total company culture truly exemplifies what individual departments are putting forward.

    Advice to Management

    Keep up the great work!

    Five9 Response

    Mar 5, 2014 – HR Director

    We are glad to hear you are happy working at Five9, and we hope to continue promoting the culture you have enjoyed so far. We also appreciate the constructive feedback.

There are newer employer reviews for Five9
There are newer employer reviews for Five9

See Most Recent

Work at Five9? Share Your Experiences

Five9
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or