Flagstar Bank - Decent company to work for. | Glassdoor

Find your next job here

There are newer employer reviews for Flagstar Bank
There are newer employer reviews for Flagstar Bank

See Most Recent

"Decent company to work for."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Support in Troy, MI
Current Employee - Customer Service Support in Troy, MI
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Flagstar Bank full-time (More than 3 years)

Pros

There is a friendly and positive atmosphere in the department where I work. People work well together and management is fair and supportive of employees.

Cons

Company is still working to overcome challenges of the down economy. Customer service agents present less than professional front to customers. Proper grammar should be a minimum requirement for agents. Frustrating that all employees, including salaried, are required to punch a time clock.

Advice to Management

Improve customer experience by hiring higher quality customer service agents to begin with and then take a look at training, especially servicing new hire.

Other Employee Reviews for Flagstar Bank

  1. "the company of spurious claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    No opinion of CEO

    I have been working at Flagstar Bank full-time (More than a year)

    Pros

    Friendly environment
    401K and heath benefits offered

    Cons

    They preach ethics, but will write employees up based on accusations without definitive proof
    It is nearly impossible to get in contact with the HR department
    They do not match competitor salaries well. They pay as much as $8/hr less for wage earners
    They advise their representatives to "sugar coat the truth"
    They lie to their employees on a constant basis


  2. "Never move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Flagstar Bank full-time (More than a year)

    Pros

    Good amount of time off and decenet benefits.

    Cons

    There is no way to move up in this company. If you leave the company, gain the necessary experience and come back they will hire you into a higher level position but will not train within the company. Most people seem unhappy.

    Advice to Management

    Get rid of the middle management. There focus maybe on a small team and only this small team. This leads to alot of open time on their plates. This then turns into alot of micro managing of employees due to middle managers thinking they are doing their jobs. In reality, they are doing nothing but hurting the environment of the workplace.

There are newer employer reviews for Flagstar Bank
There are newer employer reviews for Flagstar Bank

See Most Recent

Work at Flagstar Bank? Share Your Experiences

Flagstar Bank
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or