Flagstar Bank - Decent company to work for. | Glassdoor
There are newer employer reviews for Flagstar Bank
There are newer employer reviews for Flagstar Bank

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"Decent company to work for."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Support in Troy, MI
Current Employee - Customer Service Support in Troy, MI
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Flagstar Bank full-time (More than 3 years)

Pros

There is a friendly and positive atmosphere in the department where I work. People work well together and management is fair and supportive of employees.

Cons

Company is still working to overcome challenges of the down economy. Customer service agents present less than professional front to customers. Proper grammar should be a minimum requirement for agents. Frustrating that all employees, including salaried, are required to punch a time clock.

Advice to Management

Improve customer experience by hiring higher quality customer service agents to begin with and then take a look at training, especially servicing new hire.

Other Employee Reviews for Flagstar Bank

  1. "the company of spurious claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    No opinion of CEO

    I have been working at Flagstar Bank full-time (More than a year)

    Pros

    Friendly environment
    401K and heath benefits offered

    Cons

    They preach ethics, but will write employees up based on accusations without definitive proof
    It is nearly impossible to get in contact with the HR department
    They do not match competitor salaries well. They pay as much as $8/hr less for wage earners
    They advise their representatives to "sugar coat the truth"
    They lie to their employees on a constant basis


  2. "Very flexible with time off"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Mitigation Speciaist in Troy, MI
    Current Employee - Loss Mitigation Speciaist in Troy, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Flagstar Bank full-time

    Pros

    Good benefits work life balance

    Cons

    Poor pay , no path to promotions, boring place to work

    Advice to Management

    Need to change pay structure and make it a fun place to work

There are newer employer reviews for Flagstar Bank
There are newer employer reviews for Flagstar Bank

See Most Recent

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