Fonality - Fonality offers a wonderful environment with flexibility and investment in its employees. | Glassdoor
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There are newer employer reviews for Fonality

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Helpful (1)

"Fonality offers a wonderful environment with flexibility and investment in its employees."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
No opinion of CEO

I have been working at Fonality full-time (More than 3 years)

Pros

Due to the nature of the product sold, there is a lot of flexibility for employees working remote and employees from different offices are able to collaborate easily. Even though offices are spread out, there is a real sense of community here. Employees are always working together on developing products, solving issues and assisting customers. The company is very invested in their employees and often promoted from within. The people here are great.

Cons

Whenever a company allows you to work remote or provides flexible hours, it becomes very easy to put in extra hours. This is never expected or demanded, but it happens. Plus, everyone is so helpful, people stay late to assist one another.

Other Employee Reviews for Fonality

  1. Helpful (1)

    "Moving in the right direction"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Company is moving in the right direction. Given new management, they are learning from their mistakes and walking to a much better place. As difficult as it is, looking back on previous months shows that we are always in a better place than we were.

    Cons

    Like I said, it's difficult, particularly with the short staff, but they're making good headway.

    Fonality Response

    Sep 18, 2013 – Director of Human Resources

    We are always looking into moving in the right direction and improving ourselves and I'm glad you feel we are headed in the right direction. At times it can feel like we're doing 10 jobs at once ... More


  2. "Job is toxic."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Ayala (Philippines)
    Former Employee - Technical Support Representative in Ayala (Philippines)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fonality full-time (More than a year)

    Pros

    -Great, helpful and lenient managers and seniors.
    -Management and peers are lenient when it comes to schedule.
    -You get to have your own workstation.

    Cons

    -Poor Payroll system.
    -Performance metrics is not properly organized.
    -Tools especially the computers are too slow making it hard to work in a fast-paced environment.
    -Manpower is too low making the call volume per rep too many.
    -Too many irate customers.
    -Lacking to stagnant career growth.

    Advice to Management

    -Review and enhance performance metrics.

There are newer employer reviews for Fonality
There are newer employer reviews for Fonality

See Most Recent

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