Rapidly in Decline -Toxic work Environment - Sales Representative Forrester Employee Review

1.0
Mar 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Poor management, poor culture, no support and don’t promote to management based on ability to be a good leader.

Cons

The cost of service is too high for companies in the APAC region especially as research and reports are becoming opinion pieces and not based on real data now that the Analytics team has been diminished. Clients can't see value and are often frustrated with the advice given by analysts. Often the inquiries are analysts talking without understanding the problem of the clients. Leaves them with a bad experience. The international Analyst leader is very problematic. All analysts hired or promoted over the last year have been male. The leader is passive aggressive and very non inclusive. Terrible culture (hierarchical, political), does not act as they preach at all in of the things they do. Often ignores real concerns of staff and puts the blame back on the person raising concerns. With bad analysts experience and high cost offering and customer satisfaction and delivery quality diminishing unfortunately Forrester is in rapid decline. Dont waste your limited budget.

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5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Resources provided. Your Manager is at your side along with your team in moments asks are required during complex issues are in process of being resolved.

Cons

Major laws include the EU's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), which require organizations to manage data transparently.

1.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

I’m sorry to say, none.

Cons

The way the RA role is postured is dishonest and takes advantage of young professionals looking for research exposure. The title of the role, the fact that they ask for data experience and “excellent academic standing” and the early interview process lead you to believe that you will be engaging actively with and supporting the research. Once hired, it becomes clear that the role is purely administrative and you are there to push paper. They promise research exposure once you “gain the trust of your analysts,” but the lack of RAs and constant layoffs mean that even if that day comes, it’s unlikely you will have time to engage with the research in a meaningful way. Further, many analysts consistently speak down to RAs and clearly have a very low opinion of them, and if not, are only culturally used to leaning on RAs for simple administrative support, so I learned quickly that the idea of an RA engaging closely with research was almost unheard of at Forrester despite what I had been told.

3
avatar
Forrester Response
4d
Thank you for taking the time to share your experience, and I am sorry to hear it didn’t align with what you were hoping for in the role. At Forrester, the Research Associate role has long been viewed as a strong foundation for launching a career. We typically hear that it offers meaningful learning opportunities, exposure to the research process, and a valuable springboard into a wide range of paths, both within Forrester and beyond. That said, it’s critical that expectations are clear from the start and that employees feel they’re growing in line with those expectations over time. It sounds like that didn’t hold true for you. I’d welcome the opportunity to learn more about your specific experience if you’re open to it. Pls reach out for a call so i can understand more. Thank you again for your candid feedback, and I wish you all the best in your next steps. Jobina Gonsalves Chief People Officer
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