Fortnum & Mason - A rewarding experiene | Glassdoor
  1. Helpful (2)

    "A rewarding experiene"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fortnum & Mason full-time for less than a year

    Pros

    Knowledgeable and lovely people who are friendly and willing to help one another As a collective, Fortnum's makes some incredible things happen Has a fantastic brand and approach to delivering excellence of both products and service - people take great pride in it. Opportunities to progress your career if you display the right traits, both in your field and across different teams - multiple people have transitioned in the short time I have been here During times when some retailers are struggling it is reassuring to be working for one that has ambitious plans for the future and is performing really well.

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    Cons

    Processes are procedures are not clear cut, creating ambiguity. Things can be quite reactive as the business is trying to do a lot of exciting things all at the same time.

    Fortnum & Mason2018-07-25
  1. "Very bad management team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Hong Kong
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fortnum & Mason part-time for less than a year

    Pros

    High salary for part-timer, Nice colleague

    Cons

    Management is weak and poor which we did not know the exact amount of salary paid and they fired people without a reason or probation even we provided good quality of service.

    Advice to Management

    Listen to HK team.

    Fortnum & Mason2020-01-25
  2. "Great company and mostly a good work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Sales Associate in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fortnum & Mason for less than a year

    Pros

    Great co-workers who were all very friendly Good structure due to being a big company Nice work environment

    Cons

    Shift pattern work Some manager's treatment of junior staff was very poor

    Advice to Management

    Take more care of staff and listen to their opinions and thoughts Create more of a team environment rather than an "Us vs Them" vibe

    Fortnum & Mason2020-01-23

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