Fortnum & Mason - Hard hard hard work | Glassdoor
  1. "Hard hard hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hostess/Receptionist 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Fortnum & Mason part-time for more than a year

    Pros

    Free meal on shift, some team members are lovely, monthly staff shop where you can get discounted goods and a 25% staff discount.

    Cons

    Cultural groups form and it’s difficult to make friends outside your ‘group’. Tips are not shared fairly and the headwaters often get a big cut. Pay is below London living wage. Long hours on your feet with only a 30 minute break. Tronc ‘service charge’ is capped and makes your wages go from minimum wage to £2-3 more per hour. This is particularly bad because the company makes millions and over Christmas the... service charge will go through the roof but the staff never see it.

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    Advice to Management

    Hire more staff, pay competitive prices.

    Fortnum & Mason2019-09-04
  1. "Great brand but shame about the working culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Commercial Team 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Fortnum & Mason for more than a year

    Pros

    Great brand, history and products

    Cons

    Bullying culture, particularly from 1-2 members of the leadership team Archaic ways of working, endless meetings Desire to grow the business at the expense of all else Long hours, unrecognised by managers Cramped overcrowded, disorganised office

    Fortnum & Mason2019-11-06
  2. "Good place to work"

    StarStarStarStarStar
    Current Employee - Sales Associate 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fortnum & Mason full-time

    Pros

    Relaxing to work when not in christmas

    Cons

    Gets crazy busy during christmas which can also be pros

    Fortnum & Mason2019-10-25

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