Frankie & Benny's - Ex-waiting staff. Job was good in itself, management giving into horrible customers made it terrible | Glassdoor
  1. Helpful (2)

    "Ex-waiting staff. Job was good in itself, management giving into horrible customers made it terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waiter/Waitress in Braintree, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Frankie & Benny's part-time for less than a year

    Pros

    Usually good team spirit, staff get along well Clean atmosphere Upbeat music helps to get in the zone Job role itself is enjoyable

    Cons

    Newbies get dealt the short straw with guests coming in, normally getting the more difficult ones so more experienced staff get an easy ride Never saw a happy chef - they normally made it hard to have complaints dealt with Management would conveniently forget requested time off "Customer is always right" motto in full effect. Awkward and even nasty customers would be almost rewarded for behaving like that with free food...

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    Advice to Management

    Biggest issue was compliance with customer demands as a policy against the better judgement of staff. Even extreme demands and ridiculous complaints would be rewarded as per an outdated policy that loses the company money for a desperate scramble to keep them coming back.

    Frankie & Benny's2017-04-21
  1. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cashier 

    I have been working at Frankie & Benny's part-time

    Pros

    Good pay long hours goodpay

    Cons

    Long hours poor managed and ugky restrooms

    Frankie & Benny's2019-01-16
  2. "Clerk"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Frankie & Benny's full-time

    Pros

    You can meet nice customers at times.

    Cons

    Rude employees. They don’t care about you.

    Frankie & Benny's2019-04-23

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