Frontier Communications - Inbound Sales and Customer Service | Glassdoor
There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

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Helpful (1)

"Inbound Sales and Customer Service"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales and Service Specialist in Fort Wayne, IN
Former Employee - Sales and Service Specialist in Fort Wayne, IN
Recommends
Approves of CEO

Pros

My team is awesome. I really liked my manager. The incentives to sell were innovative and I earned a great commission. I only left due to personal family situation and hope to come back some day. Great training program.

Cons

Pressure to sell. Schedules not consistent, you need to be able to work flex hours. Most people are very excited about Frontiers future and vision, need to find better ways to retain those people.

Advice to Management

My suggestion to management is to add the Work At Home option for the Center employees in Fort Wayne. The location is blah, getting crowded and I could have stayed on had I had the choice to work from home.

Other Employee Reviews for Frontier Communications

  1. Helpful (7)

    "Worst company I've worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Sales and Billing in Tucson, AZ
    Current Employee - Customer Sales and Billing in Tucson, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They pay you, has benifits, can get bonus on sales. low overwatch, your left to do your job, or really whatever you want.

    Cons

    this company, the reps are lazy, the management is a joke, the turnover rate for customers is astronomical, i am told that every call is a sales call. i am supposed to have a 5% close rate for product sales on all calls taken. the pricing is not competitive, they will sabotage their own offers. systems don't work, many angry customers (understandably). the products you are selling are supposed to be Internet services, however since we often have state wide outages i cant even trust my products to work enough to sell them, they have a 3 month turnover and if someone calls to cancel the services before then you don't get paid. Often times a sale will mysteriously change to a different representatives name, and all you will get is "we are looking into it". you have no support if you have a question or issue. your expected to be on the phone while scheduled (which is understandable) and do any requested over time with little to no warning (which is not). the hours constantly change, often when daylight savings changes the times (my state doesn't do this) they use it as an excuse to close earlier, even if people are changing the clocks to be later. no accountability for management, if you mess up because they didn't tell you some critical bit of information, its on your head.

    Advice to Management

    fire yourselves, higher some trained circus monkeys, and watch your profits start to actually grow. you cant run a business about customers without actually stopping to think about them. and you cant let the backbone of your company (your representatives) be mistreated like they are because your profits start shrinking (because of your "business practices")


  2. Helpful (10)

    "It's an awful experience. If you're smart enough to glassdoor them, you don't belong here."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Elko, NV
    Current Employee - Anonymous Employee in Elko, NV
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent Pay. It's a job. Beats working at Walmart. Don't have to work on Sunday. Tail wags the dog here. Don't have to pay for your gas to get job done.

    Cons

    Shame in the community. I'm embarrassed to say I work there. Phone industry on the downslide. Look elsewhere if you can. Expect alot of favoritisim.

    Advice to Management

    Most problems start at the top. So there's an intelligent place to start cleaning house. Hycritical behavior of management is amusing.

There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

See Most Recent

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