Frontier Communications - Great Employer! Really cater to your needs | Glassdoor
There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

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Helpful (3)

"Great Employer! Really cater to your needs"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Deland, FL
Current Employee - Anonymous Employee in Deland, FL
Recommends
Approves of CEO

Pros

Great atmosphere to work in. The office culture here is really friendly, inviting, and fun. There are great employee incentives that give you something to work for.

Cons

It is a call center. There is a negative stigma about call centers around the country, but they use a 100% US. based technical support service.

Advice to Management

Management could be a little more transparent to the lower employees. Not many of the employees know what the management team is involved in.

Other Employee Reviews for Frontier Communications

  1. Helpful (1)

    "Frontier is Doing the Right Things"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Fort Wayne, IN
    Current Employee - Manager in Fort Wayne, IN
    Recommends
    Approves of CEO

    Pros

    Frontier is doing all the right things. It's giving rural customers across the country access to affordable broadband that they would never have gotten under the old owner. Hundreds of millions of dollars in less than 2 years alone and probably more than 500,000 new households. It's in the process of rolling out VDSL service with speeds up to 20 Mbps. Where the cable companies are happy with staying in their densely populated service areas, Frontier is expanding broadband to unserved areas and the backroads of America. The benfits are very good. Health and dental insurance coverage, 401(k) with matching, employee discount on service, generous paid days off each year. It's been a busy 2 years coming up on the 2nd anniversary of purchasing operations in 14 states from Verizon. Employees have gotten to see a transformation in the company as virtually everything about it has been impacted. There are still changes for sure but progress is being made every day. It's great to be with a company that is hiring, investing and is U.S. based.

    Cons

    Frontier is not the place to work if you want to sit around all day and read a paper or get paid to do nothing. You are expected to work and work hard. And there's plenty of work to do as it continues to transform itself following the purchase of the Verizon properties. The long hours aren't over yet but things are getting much better. Processes are improving, systems are stable, employees have come up to speed on the new systems and are serving customers. More improvement is needed.

    Advice to Management

    Continue to focus on the customer but don't overlook system improvements and process improvements. Attention to details and allocating resources to focus on the details is critical to service improvement and providing the best customer service experience in the industry. The competition is pulling away from the customer but Frontier isn't. But there is still work to be done in supporting the employees that serve the customers through system and process improvements.


  2. Helpful (1)

    "Inbound Sales and Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Specialist in Fort Wayne, IN
    Former Employee - Sales and Service Specialist in Fort Wayne, IN
    Recommends
    Approves of CEO

    Pros

    My team is awesome. I really liked my manager. The incentives to sell were innovative and I earned a great commission. I only left due to personal family situation and hope to come back some day. Great training program.

    Cons

    Pressure to sell. Schedules not consistent, you need to be able to work flex hours. Most people are very excited about Frontiers future and vision, need to find better ways to retain those people.

    Advice to Management

    My suggestion to management is to add the Work At Home option for the Center employees in Fort Wayne. The location is blah, getting crowded and I could have stayed on had I had the choice to work from home.

There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

See Most Recent

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