Frontier Communications - Manager Customer Care | Glassdoor
There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

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Helpful (2)

"Manager Customer Care"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at Frontier Communications full-time

Pros

Close to home, and some great coworkers

Cons

Horrible working conditions, sexual harrasment, discrimination

Advice to Management

Look at the behavior of your Executive Team!

Other Employee Reviews for Frontier Communications

  1. Helpful (2)

    "Go somewhere and work, but not at Frontier!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no pros at all!

    Cons

    Not customer or employee focused, resources that do not work, many people leaving company, lied to about opportunities.

    Advice to Management

    Just leave the company and let the people who make the wheel move everyday take care of everything.


  2. Helpful (4)

    "ok at best, and getting worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    The benefits and the interaction with a lot of the customers I can actually help.

    Cons

    Sales tactics, no accountability for unethical sales(switches to accounts), sub par computer systems that do not have the same information, internet way over sold before updates are done, training minimal for new hires (some classes have actually been cut in half to get people on the phones), lower pay and commission for new hires and not knowing if you are going to ever get a raise, having to handle angry customers because either the tech didn't show up or their bill is never correct(and it really is not correct).......

    Advice to Management

    Internet lines need to be improved and more ports in place before offering to new customers, the long time customers are suffering because of over loading and they are leaving or filing complaints. Auto renew on contracts needs to go away. Stop playing the real supervisors like puppets and let them do their job with their teams. Stop cramming new products down people's throats when the ones we have don't work half the time. Start caring about the employees and customers, not just the bottom line. Retention of loyal customers should be a priority and then as word spreads we get new customers.

There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

See Most Recent

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