Frontier Communications - Nothing but ups and downs | Glassdoor
There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

See Most Recent

Helpful (2)

"Nothing but ups and downs"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Service Technician in Everett, WA
Current Employee - Service Technician in Everett, WA
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Frontier Communications full-time (More than 10 years)

Pros

good pay, good benefits, good fellow employees to work with

Cons

antiquated systems for billing, design, no clear mission from upper management

Advice to Management

Listen to your customer facing employees, they know first hand what isnt working.

Other Employee Reviews for Frontier Communications

  1. Helpful (1)

    "Good people, tough industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Everett, WA
    Current Employee - Manager in Everett, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Frontier Communications full-time (More than a year)

    Pros

    Great people on the front lines dealing with customers and sales. Freedom to operate how I see best. Little-to-no micromanaging.

    Cons

    Tough industry. Not much direction from corporate other than "revenue!" Need to see what the future holds in telecom.

    Advice to Management

    A better gameplan on how to compete with the other service providers that use better technology.


  2. Helpful (2)

    "Driven by short-term financial results"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Flexible work schedule depending on workgroup and manager. Some learning opportunities through new projects. Some great employees within the company who are very knowledgeable and do their job very well.

    Cons

    Lack of work-life balance. Incomplete long-term strategy to remain viable and adequately compete with cable competition. Diminishing benefits. CEO's current consideration of dropping healthcare coverage for all employees. Sub-par non-union pay.

    Advice to Management

    Don't just create company goals - actually work by them. Yes, even leadership needs to as an example for others. Invest in your employees and give them a reason to stay. Promote from within and pay them competitively. Stop taking benefits away.

There are newer employer reviews for Frontier Communications
There are newer employer reviews for Frontier Communications

See Most Recent

Work at Frontier Communications? Share Your Experiences

Frontier Communications
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or