Where to even begin?
-Most CS tools don't even work properly, and it's almost impossible to seamlessly do your basic job function.
-Zero consistent training across the company. Learn as you go, and that's dependent on if anyone even has the time to show you the ropes.
-New platform is incredibly faulty, yet the company hasn't given any type of discount to clients.
-Disconnect between Sales and CS. Sales will sell something that is impossible to fulfill (and if they communicated with CS, they would know this), but then CS is blamed for the clients' dissatisfaction.
-You're watched like a hawk. Have to leave at 5pm one day? Good luck. Zero flexibility. If it's an incredibly slow day you are stuck waiting until 6 pm (even in the summer), but of course it's expected that you should work past 6pm if there is work to do. No give and take.
-Vacation time accrues, which basically means you have to work here a year to get two weeks worth of vacation. Working from home also isn't permitted, which is a little backwards since this is a TECH company.
-No job stability. Management has fired people one day, then brought in a replacement for them the following day. People are in constant fear over losing their jobs.
-Management is not approachable, and it is evident they don't have their employees best interest at heart. Employee dissatisfaction only became an issue once clients were beginning to catch on that something was seriously wrong.
