GE Capital - Merriam, KS call center, Stress level is unbelievable, due to poor planning and staffing | Glassdoor
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There are newer employer reviews for GE Capital

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Helpful (2)

"Merriam, KS call center, Stress level is unbelievable, due to poor planning and staffing"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Merriam, KS
Current Employee - Customer Service Representative in Merriam, KS
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at GE Capital full-time (More than a year)

Pros

benefits, higher than minimum wage, other than that, nothing

Cons

Most entry level positions deal with monthly stats which are extremely hard to achieve.
To much stress, lot of employees on LOA,and or medication due to stress or on corrective action because you just can't provide customer service being pre-occupied with making standards.
Outsourcing! And these outsourced companies do not have to follow the same compliance laws or standards that reps in the US do, no matter what management claims.
If you get your degree while still 20-30yrs old you have advancement opportunity, but if it takes you until you 40-50 yrs old to get that degree, doesn't matter you will just stay stuck in present position, best you may manage is possible lateral move.
They say they have flex time, but you can never use it, 9 out of 10 times its denied
If you are not a employee and have substantial vacation time, you better know where and when you are going on vacation for 2013 because you have to request it by mid December 2012 for approval or you may not get it. Forget about calling in a vacation day, it doesn't happen and will not happen.

Advice to Management

Stop treating these positions as a revolving door and CARE about your employees lives!!!

Other Employee Reviews for GE Capital

  1. Helpful (1)

    "Great people to work with, very knowledgeable of the industry. Culture is extremely inclusive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Stamford, CT
    Current Employee - Senior Manager in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GE Capital full-time (More than a year)

    Pros

    Great work-life balance
    Good exposure
    Pay is good

    Cons

    Large organization so it takes time to figure stuff out
    IT department is poor and inefficient


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Stamford, CT
    Current Employee - Program Manager in Stamford, CT
    Recommends

    I have been working at GE Capital full-time (More than 10 years)

    Pros

    Opportunities for advancement, smart people, training! Performance culture

    Cons

    Intense environment, very hierarchical, poor health insurance

    Advice to Management

    Grow business

There are newer employer reviews for GE Capital
There are newer employer reviews for GE Capital

See Most Recent

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