GEICO - Great Learning Experience | Glassdoor
There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

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Helpful (1)

"Great Learning Experience"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Getzville, NY
Former Employee - Customer Service Representative in Getzville, NY
Recommends
Positive Outlook
Approves of CEO

I worked at GEICO full-time (More than 3 years)

Pros

Geico was a great place to introduce me to the world of full-time office work. The other employees are generally some of the nicest people you may ever meet.

Cons

The goals change often and there can be repercussions for not being able to meet them right away. There is also not much room for growth.

Advice to Management

I would suggest being more accommodating when an employee can't meet new goals.

Other Employee Reviews for GEICO

  1. "Provides good opportunity but old school policies are frustrating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Chevy Chase, MD
    Current Employee - Project Manager in Chevy Chase, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 5 years)

    Pros

    - Get a lot of opportunity and responsibility really quickly
    - Working in Corporate HQ provides excellent visibility
    - Extremely stable

    Cons

    - Archaic policies
    - Below standard salaries


  2. Helpful (12)

    "Need to be allowed to focus on job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experienced Auto Damage Adjuster in Woodbury, NY
    Current Employee - Experienced Auto Damage Adjuster in Woodbury, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at GEICO full-time (More than 3 years)

    Pros

    Benefits are great, medical, dental, etc.
    Profit sharing can be good, depending on the year
    Company car and gas card
    Adjusters generally are willing to help/look out for each other

    Cons

    Managament disconnected from the rest of the company
    Grossly unrealistic goals
    No clear directions
    "Fly by the seat of your pants" feeling
    Lack of consistent judgement/processes
    Ridiculously large workload to the point of overwhelming almost all the time
    Too much responsibility on the adjusters (one person can only do so much)
    Lack of adequate staffing
    Favoritism
    Management holds grudges
    Micromanagement
    Long hours, low compensation when compared to workload and other companies

    Advice to Management

    Management needs to explore what it actually takes to complete claims, start to finish, in regards to our portion. The focus is on customer service only, everything else comes second. As adjusters it is our responsibility to mitigate losses and reach a fair and reasonable settlement. This may not always make people happy, in fact, often people may dislike us. This does not allow us to be the friendly face that we are always expected to be. Asking adjusters to force people into accepting a lower settlement and then telling customers that they should be happy with our service is not exactly the greatest way to make customers happy. You cannot measure file severity against a geographic reason, some adjusters such as myself, see a lot of exotics/high end vehicles that skew our numbers. in the end, we get punished for doing more work because the repair costs are higher. If the company and management would actually examine the day to day of the adjusters, a realistic expectation and understanding would improve the job significantly.

There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

See Most Recent

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