GEICO - Great People | Glassdoor
There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

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Helpful (5)

"Great People"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Analyst in Washington, DC
Current Employee - Business Analyst in Washington, DC
Recommends
Positive Outlook
Approves of CEO

I have been working at GEICO full-time (Less than a year)

Pros

Great people, laid back and friendly and at the same highly professional
Great career opportunities - we hire people with only undergraduate degrees for a really great positions, there so many departments and it's easy to go to work to another team within the company and learn new areas of the business.
Work-life balance, no overtime.
Great health, life, dental insurance, profit sharing and other bonuses.
Tons of educational opportunities.
Active social life, there are so many things going on all the time - softball, fishing, poker tournaments, heritage months, charity and recycling initiatives, happy hours and team lunches, and much more. It's fun to work here.
Dress code is very relaxed.
Management of the company is easy to reach, I was on meetings with Tony Nicely and VPs, it is easy to talk to them, they are busy but very friendly and supportive.
Usually people are not fired, even if you don't fit well on your team, they will try to find you a new place within the company, where you can be happy.

Cons

Office is not nice (but it is OK, it's just not fancy)
You're supposed to be at work even when there is a tornado or a snowstorm. You can take a day off though, so from my perspective, it is not that big of a problem.
No telecommute. Some people have this privilege, but there are only few of them and management is not moving further into that direction.
Salaries are not the highest in the area. (but they are not the lowest either, so it's not really bad)

Advice to Management

Working from home will become a reality one day. Now the management refuses to even think about it, but it would be wise to actually start working in that direction now. People from the regions and the headquarters work remotely a lot with each other. You need to just use this experience, maybe experiment more with it, to develop an approach to managing virtual teams.

Other Employee Reviews for GEICO

  1. "Great place to work at for now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    they offer good training and i like to work for such a company. they have good work life balnace and the like to say the least

    Cons

    i have no cons right now, maybe later


  2. "Insurance factory"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at GEICO full-time (More than 10 years)

    Pros

    GEICO pays for the licensing and does the training. Tuition reimbursement up to a certain amount every year. Profit sharing.

    Cons

    This company is too much into micromanaging. It seems as if they think that they have to put words into the mouths of their sales and service employees and any veering from those words is grounds for punishment in the form of non-A calls. They promise so many monitored calls a month but they never provide those many monitored calls, so if you get 2 non-A calls but only get 15 monitored calls then your dreaded stats for the month are higher than if they'd actually provided the 20 calls they promised. Next thing you know, you are in meetings with supervisors wanting to know why your stats for non-A calls are so bad.

    The percentage for raises in the last 6 or 7 years has been AWFUL. I don't understand why Warren Buffet talks the big game about wanting the wealthier to be taxed more because his secretary pays a higher percentage in taxes than he does, if he actually doesn't care about GEICO employees. He doesn't care about his employees and that is shown by the lousy raises being given each year as if that's all the employees really earned. With the amount of calls per day that the employees handle, and with the numbers of customers who are retained or added to GEICO's book of business, any business man who claims to care about the working class would know that he needs to treat his employees better. If he doesn't want to give better raises, then think about getting better training for management. They have the mentality of salt mine supervisors, always warning about the stats or threatening about what is going to happen if everyone doesn't get better and better, meaning faster and more robotic--while at the same time claiming to want those of us on the phones to be friendly with the customers. And we are! But sometimes customers just aren't happy with GEICO and they let GEICO know on the surveys.

    THOSE AWFUL SURVEYS!! GEICO send surveys to the email boxes of the customers after they've talked with one of us on the phone. They don't tell the customers that any negative feedback is going to hurt the one they just talked to at GEICO. So the caller was on the phone waiting for one of us to get free from a call so we can take care of him/her. They may have waited 20 minutes and on that survey that customer complains about that. Guess who gets dpunished? Yep, the employee who got that call--even though there was nothing the employee could do to lessen the wait time for the caller. HIRE more people, GEICO, or quit trying to blame the employees for something beyond their control!!!!!!! When the insurance rates go up, the customers complain on the surveys. When their teenager becomes licensed, the rates really go up and they really complain on the surveys. When some new agent gives the customer the wrong information, the next agent gets an earful and the customer fills up the survey with their dissatisfaction with having to call more than once to get a problem resolved. The pressure to sell, sell, sell, but only within a small window of time gets the customer upset because they want time to think it over and discuss it with other family members. So they only get a quote--a quick one that doesn't include all of the details about the drivers and the autos and the coverage. Then they call in to say they want the policy, but when the different agent gets all of the complete information, the quote doesn't apply any longer. Different amounts makes the customer upset. The customer takes it to the survey and next thing you know the second agent gets dinged on their stats for a bad survey. This is dishonest and unethical to blame the ones on the front lines for the problems caused by management--all the way to the top.

    Advice to Management

    In my 15 years at GEICO, I've come across 2 managers/supervisors that knew how to work with people. Everyone else just DEMANDS, DEMANDS, DEMANDS, and then PUNISHES, PUNISHES, and PUNISHES when they don't get their unreasonable demands met. I've heard that this kind of management is prevalent at the corporate office so management needs to be trained at the very top so the managers below in the various offices know that a factory insurance environment is not what is going to stop the great turnover that GEICO is experiencing--even now when jobs are hard to come by.


There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

See Most Recent

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