GEICO - Great place to work, if you're a hard worker... | Glassdoor
There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

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Helpful (1)

"Great place to work, if you're a hard worker..."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in San Diego, CA
Current Employee - Manager in San Diego, CA
Recommends
Positive Outlook
Approves of CEO

I have been working at GEICO full-time (More than 10 years)

Pros

Extraordinary opportunity for those that are willing to put in the effort. If you just want to collect a paycheck, then the job will be overwhelming.

Cons

No autonomy. Strict, but fair, culture.

Other Employee Reviews for GEICO

  1. "GEICO: We're looking for a few good robots!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales in Macon, GA
    Former Employee - Insurance Sales in Macon, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GEICO full-time (Less than a year)

    Pros

    Fun training period wherein you get to sing and make up cheers with your classmates. If it weren't for that, I would count a year of my life as a complete waste of time.

    Cons

    They expect their sales people to sell an automobile insurance policy from beginning to end in 15 minutes, no matter how many vehicles, how many drivers, how many tickets and accidents, etc. If the customer's cell phone dies, you can't call them back--no matter if you're just ready to take the payment. When that happens, the person calls right back in and gets someone else who takes the payment. Or, if the person only has cash at that moment, they can't buy the policy until 30 minutes later when they make a deposit at the bank or buy a pre-paid card. THIS HAPPENS ALL THE TIME!

    They try to tell you that it happens equally to everyone, but that's not exactly a true statement. The random person who gets your customer's payment gets bumped up in queue preference, meaning that they are considered someone who has a higher-likelihood of making a sale because of that. Depending upon the timing of when someone comes out on the sales floor, say like if they're during income tax season when they start, a person can, by the luck of the draw, be rated as a better sales person. So, if you start taking real calls in late February, early March, you will probably have a higher close rate than someone who comes out a month later. This tells GEICO that you are a better sales person, and that gives you preference in the queue. You get paid more bonus, and you get promoted and raised.

    Now, onto the Q/A portion of your commission (incentive). Let's say you take 500 applications in a month's time, and of those applications you sell 300 policies. At $40/policy that's a pretty good bonus check, right? Not necessarily. You can sell policies like a champ, and make GEICO lots of money, but if you take longer than 899 seconds to do so, or if you asked the customer about college education but didn't specify associates/bachelor's/masters/PhD; if you put the wrong emphasis on the wrong word in a question; if the customer says something to you that you couldn't hear correctly and it would have affected the rate by one penny--you get a 0 on that call. Now, they "randomly" review X amount of calls per month, and if you don't get a high enough Quality score, you don't get paid on those 300 policies you sold. That means that, on a busy month, you take 500 calls and sell 300 policies, 3 phone calls that might not have been down to the word and comma exactly done 100% correct--that disqualifies you for getting paid. It puts you further down the list for raises and promotions, and it ensures that you either stay where you are (making GEICO lots of money but not being compensated for it), or you eventually just quit because you can't make any headway.

    This job is not for you if you can't stand the idea of sitting and saying the same words and phrases to hundreds of customers every month, doing so for years or decades, and not making enough money to pay your bills. If you can somehow plan it out so that you start taking calls around the first or second week February that count toward your performance reviews, and if you're a speed talker, and if you can use black magic to ensure that a customer's cell phone never dies and they always have enough money for the first payment available on a visa or master card that is not pre-paid (pre-paid cards don't qualify for the best payment plan), then I say go for it!

    Advice to Management

    Take AHT out of stats, allow call backs, and allow customers to be COD'd on policies if they don't have any form of payment other than cash. That last part will head off those awkward conversations your reps have with people who want GEICO but want to take their money order in person to the agents that don't exist because you're internet and call center based. That might keep butts in chairs and improve your employment surveys.


  2. Helpful (2)

    "Not a company I would work for again or do business with!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Sales in Fredericksburg, VA
    Current Employee - Auto Sales in Fredericksburg, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at GEICO full-time (More than 8 years)

    Pros

    The benefits are fair and the pay is average. It does not keep up with the cost of living. Some people are great, but do not ever trust them. Everyone is only in it for themselves.

    Cons

    Once you are a tenured agent, your job starts to hang in the balance. They are then trying to find a reason to get rid of you so someone making less can be hired. There is no loyalty no matter how much you do for the company.

    Advice to Management

    Instead of trying to spend less money, look at the employees and focus on the ones who truly give their all. Stop keeping the drug users and people who steal. There are people who give their all to this company and are let go because someone lied.

There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

See Most Recent

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