GEICO - I love my job! | Glassdoor
There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

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"I love my job!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative Claims Supervisor in Fredericksburg, VA
Current Employee - Customer Service Representative Claims Supervisor in Fredericksburg, VA
Recommends
Positive Outlook
Approves of CEO

I have been working at GEICO full-time (More than 5 years)

Pros

Promotional opportunities, tuition reimbursement, on-site gym and dining facilities, variety of work hours.

Cons

Strict dependability (attendance) expectation (difficult if you have children).

Advice to Management

The upper management team is great.

Other Employee Reviews for GEICO

  1. Helpful (1)

    "Worked here for about 2 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Macon, GA
    Current Employee - Customer Service Representative in Macon, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at GEICO full-time (More than a year)

    Pros

    Great people, good pay, excellent benenfits!

    Cons

    Micromanage, poor management, too focused on numbers and metrics, not focused enough on customer service, unrealistic hopes of moving up in company.

    Advice to Management

    Pay more attention to annual employee surveys and provide realistic expectations and goals.


  2. Helpful (3)

    "Stressed to the MAX"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Buffalo, NY
    Former Employee - Customer Service Representative in Buffalo, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    The yearly Profit Sharing and benefits package. GEICO acknowledgement for doing a good job!

    Cons

    Micromanaged.
    Unrealistic requirements to meet and maintain monthly metrics.

    Advice to Management

    When an agent is struggling to be proficient, management needs to see if there is problem with agent and their Sup. My first team I was placed on after training was a nightmare. The sup was very unprofessional in that she showed preferrencial treatment to some on her team. When I asked for additional help or I asked to speak in confidence with her, it got back to me that she shared that information with my other team members. I did not feel comfortable going to her mananger. I felt that the manager did not have my best interest at heart, only the supervisor. It is very unfortunate that team members can not vocalize issue with management and know their will be no reprocussions from their comments/concerns. It is a shame that management is not held to the same standards that agents are. I have heard numerous times unprofessional language, comments made about other agents language that would put a agent on warining for. It truly is sad that I had to resign from GEICO, as I wanted it to be my last job to retire from. I would NEVER recommend any one to GEICO for employment!

There are newer employer reviews for GEICO
There are newer employer reviews for GEICO

See Most Recent

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