Employee Review

  1. 1.0
    Former Employee

    A complete trainwreck

    Jul 30, 2011 -  in Brook Park, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I honestly can't think of a pro. The pay/benefits used to be good, but no longer. It's better than being unemployed, I suppose... that's the most positive thing I can say.

    Cons

    The entire company has gone downhill since splitting from GE. It seems to be all about cutting costs, which means less employees, less resources, less benefits, less pay, etc. Meanwhile, they've merged with Inovis which means more work. Almost all the nice benefits that were there with GE, beyond a generic health plan have been eliminated. Most departments are woefully understaffed and overworked. Running around "fighting fires" is a daily occurrence. Management is completely out of touch with what the people "in the trenches" do, even on a superficial, general level. Morale is low, stress is high. People have been fired/quit/resigned at every position, from the Vice President on down. It is a revolving door with high turnover, and many of the people who have stuck around for years are the ones who are incompetent or can't get a job anywhere else. Communication in general is bad, but between the departments themselves, communication and cooperation are virtually non-existent. Each department seems to have walled itself off from each other one, like isolationist little countries protecting themselves. If you find any middle managers who care about the problems, their decisions are overridden by higher management. Everyone seems to be constantly afraid of being yelled at or fired. The blame game is an almost daily occurrence as well. Nobody wants to try to fix anything, for fear of being blamed. The philosophy seems to be that it's better to do nothing at all, than try to make anything better or do something productive. People who have been there for years guard knowledge and do not share it with anyone, thereby ensuring that the company must go to them, thus securing their job safety. Programmers implement code and do not share any information with those who need to support it. And so on. I could go on, but unless GXS wishes to hire me as a consultant on how to fix their business, I think this is enough of a review for people to get the idea.

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    7 people found this review helpful
  1. 5.0
    Current Employee, less than 1 year

    Account Executive

    Jun 9, 2015 - Senior Account Executive in Alpharetta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fantastic pay compared to competitors Very tenured staff ( both sales support and services) Work-life balance Little to no micro managing Great Sales management in the Southeast Works well with customers and delivers against service level agreements

    Cons

    Difficult on boarding process- need to be a self-starter Large quotas Difficult to learn all the roles in the larger organization -- again, you need a self-starter mentality

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    1 person found this review helpful
  2. 1.0
    Former Employee, more than 3 years

    Do what I say and not what I do

    Feb 26, 2021 - Cloud Systems Engineer in Cleveland, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Salary and benefits. I have to say that.

    Cons

    Unfaithful and bad management. Cannot be trust

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