GXS - Solid US Team, weak Help Desk and Support Infrastructure | Glassdoor
There are newer employer reviews for GXS
There are newer employer reviews for GXS

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Helpful (1)

"Solid US Team, weak Help Desk and Support Infrastructure"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Gaithersburg, MD
Former Employee - Anonymous Employee in Gaithersburg, MD
Neutral Outlook

I worked at GXS full-time

Pros

Great benefits, good pay. People perform as team players.

Cons

High stress in customer facing roles. Minimal input/direction from upper management.

Other Employee Reviews for GXS

  1. "Smart people, great technology, strong economic outlook and hands-off management!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GXS full-time (More than a year)

    Pros

    GXS hires seasoned professionals who are polished and capable of managing their own work days without someone always looking over their shoulders.
    Everyone with whom I have worked is approachable, friendly and helpful.

    Cons

    Sometimes working remotely can make one feel untethered to the 'Mother Ship', and there could be more employee development programs, although they are working on that issue.

    Advice to Management

    To the people who started out working for GEIS, I would ask them to more open to new ideas and changes outside of the old GE mentality. They aren't as nimble as they could be.


  2. Helpful (4)

    "support theater"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist I in Brook Park, OH
    Current Employee - Technical Support Specialist I in Brook Park, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at GXS full-time (More than 3 years)

    Pros

    Diverse problems present opportunities for clever solutions. 10% shift bonus. Critical support for hundreds of companies.

    Cons

    ZERO entrepreneurial spirit. Nothing is ever improved. Creativity is not encouraged or rewarded.

    Advice to Management

    There is no innovation inside the company for radically changing our costs. GXS will never become more profitable, and thus our investors, Francisco Partner's, will never be able to sell GXS. Increasing sales is not changing the company into a more profitable company. Only radical surgery will ever transform GXS, and that will have to start at the top, but it will need to reach to within 2 levels of the bottom, the rot has spread too far to salvage most of the non-technical management.

There are newer employer reviews for GXS
There are newer employer reviews for GXS

See Most Recent

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