GameFly - Disappointing | Glassdoor
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There are newer employer reviews for GameFly

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"Disappointing"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Austin, TX
Former Employee - Customer Service Representative in Austin, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at GameFly full-time (More than a year)

Pros

Free GameFly account
Friendly co-workers
Some scheduling flexibility (based on need)
Good healthcare package

Cons

Low pay: Starting pay was about what you would expect for a contract worker, but not in line with permanent employment at other companies.

Few opportunities for advancement: Regardless of how much work you do and how well you do it, you may be held back based on very arbitrary reasons. Management may even start training you in a leadership position and then stop training you without explanation.

High turnover: Within 1 year of my starting employment at the company, almost the entire leadership team within the customer service department left the company. It's also extremely common to see only one person stay from a group of 3 or 4 new hires.

Increased workloads without increased benefits: As stated previously, you may give it your all and still not see any advancement. This also applies to things like raises. Unless your job title changes, you are extremely unlikely to see a raise. If you participate in the technical support team, you will be trained for two jobs, paid for one, and expected to switch between them at moment's notice on someone's whim.

Poor structure: Training was haphazard at best, and the department is actually split into two halves, one of which doesn't actually have a structured training at all. There's also very little provided in the way of knowing WHAT you're actually supposed to be supporting. Sometimes you will be asked to handle situations and issues that you've been explicitly told by someone else not to handle. There are few, if any, resources provided after initial training, and responses to specific situations are often based on how whatever lead you ask feels the situation should be handled. There are also some pretty outdated policies and procedures, and a general resistance to updating them. Suggestions for improving efficiency were typically ignored.

High metrics substituting for correct staffing: Because of the high turnover, we were almost constantly understaffed. When metrics weren't being hit, new management's response was an increase in monitoring. Prior to that, the stated goal was and the goal that leads actually expected staff to hit were not in alignment at all. Although the quantity of cases handled increased dramatically, quality generally suffered. During this period of increased monitoring, there was also regularly mandatory overtime in effect.

Advice to Management

Since management has changed recently, I'd say keep the cons in mind. It's been about a month since I left the company and I sincerely hope that things are improving.

Other Employee Reviews for GameFly

  1. Helpful (2)

    "Avoid - Avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GameFly full-time

    Pros

    Good office location, free subscription to GameFly service, security guards are nice

    Cons

    Stultifying office environment, lack proper investment to deliver on new services, in maintenance mode

    Advice to Management

    Sell while you can


  2. "Just a job to pay the bills (barely)"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fulfillment Associate in Austin, TX
    Former Employee - Fulfillment Associate in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    - Free GameFly rental account
    - Got out of work at 4:45 pm
    - Frequent breaks
    - Able to check out games before they're released to the public
    - Decent healthcare coverage

    Cons

    - Pay was average for the job type, which means it sucked in general
    - No room for advancement past a few $0.50/hr raises
    - Work on Saturdays
    - Extremely boring manual work (filling envelopes, printing shipping labels)

    Advice to Management

    Try to make the work environment more tolerable for such a boring, repetitive job. Have more company events and parties.

There are newer employer reviews for GameFly
There are newer employer reviews for GameFly

See Most Recent

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