GameStop - Even though it got busy, I had fun interacting with the customers. | Glassdoor
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There are newer employer reviews for GameStop

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"Even though it got busy, I had fun interacting with the customers."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager in Pasadena, CA
Former Employee - Store Manager in Pasadena, CA
Recommends
Approves of CEO

Pros

High paced, fun environment. Recommending games you are passionate about. Informing customers of all the cool future releases firsthand. Helping out moms who have never been inside a video game store at Christmas time.

Cons

Not enough hours to complete all tasks.

Other Employee Reviews for GameStop

  1. "One step forward, two steps back."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Game Advisor in Alpharetta, GA
    Current Employee - Senior Game Advisor in Alpharetta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Mostly young staff, good discounts, sometimes fun customers, inside industry news and knowledge, fast-paced environment, relaxed dress code, flexible hours.

    Cons

    Schedule based on performance, pressure from management to make hard sales, handling dirty used games and consoles, sales model based on pure profit from customers.

    Advice to Management

    GameStop has virtually no competition, it makes all of it's money from used game sales. Quit pressuring customers for sales and provide a boutique-style experience in the store to make them comfortable and keep them coming back. Recognize when an employee works hard and not just employees who sell hard using dirty tactics used by management.


  2. "Aggrevating"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Game Advisor in Sherman, TX
    Current Employee - Game Advisor in Sherman, TX
    Disapproves of CEO

    Pros

    PROS
    Employee discount, product check-out policy and fellow employees/store-level management. Customers are easy to work with and it's fun to work in your hobby.

    Cons

    CONS
    Low wages, inconsistent business model, unfair recognition policies and unrealistic sales/promotion expectations. Too many employees means an inconsistent and unfair distribution of the low hours allotted to the store, which is constantly understaffed and unable to meet customer expectations.

    Advice to Management

    Start using customer feedback and customer service abilities to gauge employees instead of pre-order sales and reservations. Have senior management become more involved in local operations by seeing day-to-day operations to manage expectations and properly evaluate store performance. Provide perks to employees that perform well instead of just managers (free games, promotions, etc.). Some store managers corall all the items for themselves instead of farming it out to their performers.

There are newer employer reviews for GameStop
There are newer employer reviews for GameStop

See Most Recent

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