GameStop - Great Customers, Horrible Leadership | Glassdoor
There are newer employer reviews for GameStop
There are newer employer reviews for GameStop

See Most Recent

Helpful (4)

"Great Customers, Horrible Leadership"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager in Washington, DC
Former Employee - Store Manager in Washington, DC
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at GameStop full-time (More than a year)

Pros

The best customers in the world, annual trip to Vegas (for store managers and above) with private mini-E3 showcase. Free games for store Managers. Free game "borrowing" for all employees.

Cons

NO HOURS!!!!!!! Store Managers working 60+ hours because we don't have coverage otherwise. No overlap for lunch or bathroom breaks, and 12-15 hour shifts. Lip services is paid to "putting customer first" or "get out on the sales floor" but then when it comes time to implement Sr. Mgt hands down a huge weekly to-do list and no hours to have more than one person in the store at a time. Many SMs in my district come in on their day off every week just to do the weekly scans.
After you hit SM your stuck, very little room for growth. Also, some markets are very very over saturated. We have 5 stores within a 2 mile circle. With another 4 within 6 miles. There is two sets of stores that are literally looking at each other. Two in a mall and two in a shopping center across the street from mall. In the mall if you stand at the entrance you are looking at your "sister" store, which of course you compete with. Same story in the shopping center. No team feeling within district because we are constantly fighting each other for the same customers.
Low salary for whats expected. Made more as an ASM for a different company and only had to work 40 hours a week.

Advice to Management

Either get read of the ridiculous amount of busy work every week or give us hours to have people on the floor. The only reason gamestop can compete with the big box stores is customer service, but that has been pushed to the side over the last couple years in exchange for "operational procedures"
Spread your stores out!!!!!!!!! Buying up competitors was fine, but we need to move the stores from being on top of each other.

Other Employee Reviews for GameStop

  1. Helpful (1)

    "Fun place to work but suffers in leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Grapevine, TX
    Former Employee - Senior Software Engineer in Grapevine, TX
    Recommends
    Approves of CEO

    I worked at GameStop full-time (More than 3 years)

    Pros

    Fun place to work. Very hip and HR does a very good job of providing events and activities througout the year (like custume contests, video game release parties, etc). Very fiscally conservative.

    Cons

    Leadership at the time I was there was not in touch with reality. They tried to provide a vision people could get behind but execution was not there. E-commerce, where I worked, was fun but the senior management that was in place when I was only interested in justifying their existance. A bit slow to adopting new technology and communication channels


  2. Helpful (1)

    "Mixed views on a mixed company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Cadillac, MI
    Current Employee - Assistant Store Manager in Cadillac, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at GameStop full-time (Less than a year)

    Pros

    Talk video games, have fun, good hours and benefits, decent pay

    Cons

    Upper management and wrong focus. Focus should be on customer service, sales, and pre-owned product, not illusionary business metrics that upper management believes matters.

    Advice to Management

    Take care of the customers and they'll take care of you instead of trying to take care of some quick numbers.

There are newer employer reviews for GameStop
There are newer employer reviews for GameStop

See Most Recent

Work at GameStop? Share Your Experiences

GameStop
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or