Gander Mountain - Not the best and not the worst place to work. | Glassdoor
There are newer employer reviews for Gander Mountain
There are newer employer reviews for Gander Mountain

See Most Recent

Helpful (1)

"Not the best and not the worst place to work."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate
Current Employee - Sales Associate
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Gander Mountain part-time

Pros

Decent benefits, job is not hard.

Cons

The companies training and computer systems are the worst I have ever seen. No way to easily research anything for a customer. Wether product availability or helping to find a receipt. For a company of this size you would think they would have an up to date data system.

Advice to Management

Work on a training program to benefit your employees. Training doesn't exist in this company from hourly associates to management.

Other Employee Reviews for Gander Mountain

  1. Helpful (3)

    "Company does not seem to know what direction to take in the retail sporting goods industry."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Gander Mountain full-time (More than 3 years)

    Pros

    It is fun to work with merchandise that you enjoy using yourself. The customers are usually excited to walk through the front doors, and they are in the store to spend money on things they enjoy.

    Cons

    Management pushes the selling of Summit Protection Plans and GM Master Card applications to the point of taking the fun out of going to work.
    Upper management changes the company direction/focus every 3 months, adding to the already overwhelming job duties.

    Advice to Management

    Ween yourself off the Protection Plan and Credit Card revenues and concentrate on making profits by selling quality merchandise at fair prices.
    Don't try and reinvent the company every few months.


  2. Helpful (3)

    "Credits, credits, and more credits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Gander Mountain part-time (Less than a year)

    Pros

    Decent discount, cool products, fun co workers.

    Cons

    You are constantlly pushed by managers to get people to sign up for Gander Mountain credit cards (at 25% intrest), Summit Protection Plans, and Protection Plans on firearms. If you do not get people signed up for enough of these, you will hear about it daily, and usually several times a day. If you are struggling to get enough, your hours start getting cut. When asking for more hours, I was told I will get more hours when I get more credits. There is a goal for each of the 3 categories every day but it doesn't matter if the store as a whole makes the goal or not, you individually have to consistantly get several each shift. You are given a few chances to get credits and summits and if you don't do this even after your hours are cut, next comes "corrective action." It doesn't seem to matter how hard you work or how well you help customers. Bottom line: Gander Mountain is all about making as much money off people as they can.

    Also, something that really strikes me as wrong is how the company offers a Boy-Scout discount to customers, and not a military discount. It's plain wrong.

    Nothing is ever priced right. Half of your day working customer service is asking over the radio "can I get a price check please?" Shelf labels and sale signs are wrong all the time. Sale signs are also decieving to shoppers. Example: a sale sign might say up to(in tiny print) 50% off (huge bold print), priced as marked ( again in tiny print). Customers come up expecting all sale merchandise on that rack to be 50% off the stickered price because they didn't see the fine print.

    Advice to Management

    Stop pushing Credit, Summit, and Pro-Plan sales on the employees so much,worry more about how hard they are working, and focus more on making the customer happy than getting their money!!

There are newer employer reviews for Gander Mountain
There are newer employer reviews for Gander Mountain

See Most Recent

Work at Gander Mountain? Share Your Experiences

Gander Mountain
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or