Gartner - Great brand, but the company is being hollowed out | Glassdoor
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There are newer employer reviews for Gartner

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Helpful (11)

"Great brand, but the company is being hollowed out"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Research Director
Current Employee - Research Director
Doesn't Recommend
Positive Outlook
No opinion of CEO

I have been working at Gartner full-time (More than 5 years)

Pros

Interesting work; good access to technology companies at almost any level.

Respected brand and reputation.

Remote office culture provides flexibility on where to live, eliminates commuting

Salary for analysts is good, although large component is annual bonus

Benefits are good – very good

Demand for analyst skills is increasing: good analysts are very highly sought after and difficult to find – often many unfilled reqs on the web site for research analysts

Cons

Senior management overly focused on goosing the stock price and maxing out their options; their short-term, accountant-led philosophy is taking the easy way to revenue growth by driving more salespeople into the market. In the process they are hollowing out the brand proposition of the company which is the quality of research. This will last 2-3 more years before the wheels fall off the bus and clients begin to push back.

Incredible amount of bureaucracy for a company this size; poorly thought out and poorly implemented processes. Almost impossible to get anything done quickly and efficiently.

Analysts work in an almost call-center like capacity: demands from client inquiries, consulting days, Gartner events, and sales overhead (see below) impacts quality and depth of research.

Churn and burn sales culture (30%+ turnover annually) results in poor client experience; analysts constantly working with new salespeople that don’t really know the job. Sales reps focused on transactions rather than building a client relationship, results in mis-match between expectations and ability of the company to deliver, esp. with SMB clients.

Work load: Constant and increasing demands for travel, client inquiries, publishing, primary research. Travel is ~ 30% overall but lumpy so approaches 75% in some quarters.

No career development; no personal or professional recognition internally to Gartner (although clients and vendors have a high regard for analysts in general – more recognition externally than internally); minimal increases in base salary, title changes, promotions, etc.

Advice to Management

Get loss focused on maxing out your stock options, focus instead on the client experience and the (diminishing) quality of product you are putting out.

Other Employee Reviews for Gartner

  1. Helpful (4)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Consulting in Arlington, VA
    Former Employee - Vice President Consulting in Arlington, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Gartner full-time (More than 10 years)

    Pros

    Telework, intellectually stimulating, strong brand name, great place to have worked before. Research and end-user programs SMEs are treated very well, great sales people are treated even better.

    Cons

    Gartner has become a very metric driven company. Employees are constantly measured on their productivity. One needs good time management and focus skills to succeed.

    Advice to Management

    If you ever work at Gartner, you need to be an expert in something. Expertise can change over time, but without an expertise you will fail.


  2. Helpful (3)

    "Great company to work with. For IT related advisory services/consulting this is probably the best you can get."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Consulting in Atlanta, GA
    Current Employee - Director Consulting in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Gartner full-time (More than 8 years)

    Pros

    Access to a wide range of experts and research; contribution is valued (you dont feel like a 'number'); lifestyle (work from home); travel is typically less than with other consulting firms.

    Cons

    Some clients only think you understand IT whereas Gartner's business consulting capabilities are strong as well.
    Clients that dont understand gartner's consulting capabilities may see you more as an extension of research than as a consulting partner.
    Internal performance targets sometimes questionable.
    Travel sometimes too limited.

    Advice to Management

    ...

There are newer employer reviews for Gartner
There are newer employer reviews for Gartner

See Most Recent

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