Geek Squad - What was once wonderful, is now woeful. | Glassdoor
  1. "What was once wonderful, is now woeful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Double Agent Covert in Miami, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Geek Squad full-time for more than 10 years

    Pros

    Teamwork, tons of back-end support, discounts and benefits packages are good. The fact you're working for a large company is nice, and there is a whole team working on the back end to make sure things work well. It's possible to move up and get promoted.

    Cons

    The company simply is not what it once was- it's obvious that cost-cutting and over-compression have been the norm for many, many years. The company's culture, though once rich and quite fun, is now all but gone. The "fun" factor is dead, and the esprit-de-corps within the ranks is gone as well. It's about getting work done, going home, keeping your head down, and being dreadful of March every year (when the company is...

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    Advice to Management

    Be transparent with your team, do not white-wash things insofar as that "everything is great" even though the teams are running thin and hours are getting lower. Please fix the hiring/separation policies. Stop making massive efforts to bust unions from forming. Allow employees to have a commission based on certain factors. Pay for certifications for the technicians like it once was, years ago. Revive the culture organically,...

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    Geek Squad2017-01-06
  1. "Great way to Start your IT career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time for more than 5 years

    Pros

    working with great coworkers who share your passion in working and making technology easier for the end user to understand and solve what could be complicated issues

    Cons

    no negatives working for geek squad

    Advice to Management

    Keep up the Great work

    Geek Squad2019-05-30
  2. "Good place to work if you give it your all."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Double Agent in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Geek Squad full-time for more than 5 years

    Pros

    Upward mobility , Good managment , decent benefits , pay is pretty competitive.

    Cons

    work all the holidays, often have to put out fires you don't start

    Advice to Management

    None Management's good. Those up the corporate chain though could benefit from adding some way for the people closer to the bottom to communicate to them. Outside of a yearly survey.I may be somewhere that they could put feedback for stuff that's pressing like current changes.

    Geek Squad2019-06-22

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