Geek Squad - Love & Hate | Glassdoor
  1. "Love & Hate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Double Agent Covert 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Geek Squad full-time for more than a year

    Pros

    My co-workers, honestly, were pretty fantastic (for the most part) in the eight years I was with the company. Maybe it was just the culture at the store I started with, but that is what kept me with the company as long as I was. That and the discount. Not going to lie, for someone who always wants the latest and greatest, the discount is pretty awesome, too. Lastly, once I became a double agent, the freedom we had on...

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    Cons

    Irregular hours. On my shifts that I had to work from home, we often would be asked if we wanted to get off early due to only having a few computers in the queue. Even though it was a request, if we stayed it negatively affected our numbers. It was a lose-lose scenario. As far as Geek Squad in-home agents were concerned, the number of leadership changes and restructuring was getting pretty ridiculous as well.

    Advice to Management

    Listen to employee feedback instead of making it a punishment. Every year Best Buy has a couple leadership and employee experience surveys. How they are delivered, they have done absolutely nothing productive. Instead of having a bunch of hardly-useful questions, just have a few comment sections employees can fill out that you actually take the time to read and pull insightful information from.

    Geek Squad2017-04-14
  1. "Good place to start for IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Geek Squad full-time for more than 3 years

    Pros

    Learning how to troubleshoot different types of technology, learning how to communicate with clients, and learning how to work as a team.

    Cons

    Some times a lot of devices are checked in, can get stressful.

    Geek Squad2019-05-16
  2. "Working at the Geek Squad"

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      Former Employee - Anonymous Employee 

      I worked at Geek Squad part-time for more than a year

      Pros

      Great people and learned a lot

      Cons

      The pay wasnt great and clients can be fustration

      Geek Squad2019-06-13

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