Geek Squad - Sales and Helpfesk | Glassdoor
There are newer employer reviews for Geek Squad
There are newer employer reviews for Geek Squad

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"Sales and Helpfesk"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Counter Intelligence Agent in South Bend, IN
Former Employee - Counter Intelligence Agent in South Bend, IN
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Geek Squad full-time (More than a year)

Pros

Pay is fair from the start and does well to reflect the employee's work history.
The discount is 5% above market price. Heavily marked up items like cables, mice, and in-house brands are extremely cheap.

Cons

Poor hours are provided for low-level employees, countering the decent pay.
Raises are few and far between, rarely ever more than 10 cents, and don't reflect on the employee's efforts or skill.

Advice to Management

Blue shirts managing Geek Squad. This leads to misunderstanding between the tech-savvy agents and the blue shirts. Favoritism is rampant, and Geek Squad are often unjustly punished because of blue shirt incoherence.

Other Employee Reviews for Geek Squad

  1. "it's a job, not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Entertainment Advisor in Gilroy, CA
    Former Employee - Home Entertainment Advisor in Gilroy, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Geek Squad full-time (More than 5 years)

    Pros

    casual work environment
    employee discounts
    no high pressure sales environment

    Cons

    no room for growth
    corporate management constantly changes rules and policies
    managers will always throw lower level people under the bus to its constant CYA


  2. "Flexible hours but must love working nights and weekends."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ARA (Advanced Repair Agent) in Pasadena, CA
    Current Employee - ARA (Advanced Repair Agent) in Pasadena, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Geek Squad part-time (More than 3 years)

    Pros

    Flexible hours if you are a current student, or looking to go back to school.

    Cons

    You will work every weekend, and every major holiday without exception.
    Management assumes you are incapable of completing any task or finding any other job, and so they treat you as such.

    Advice to Management

    Go to college and get a degree before trying to manage other people.

There are newer employer reviews for Geek Squad
There are newer employer reviews for Geek Squad

See Most Recent

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