Geek Squad - Fun entry-level job, but no upward mobility | Glassdoor
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Helpful (1)

"Fun entry-level job, but no upward mobility"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Counter Intelligence Agent in Portsmouth, NH
Former Employee - Counter Intelligence Agent in Portsmouth, NH
Recommends
Positive Outlook
Approves of CEO

I worked at Geek Squad full-time (More than 3 years)

Pros

-Fast Paced
-Repair Tech's are always experiencing new viruses and troubleshooting demands, favorite part.
-Okay money for a Retail Position

Cons

-Mostly still a sales position, so don't go into this if you're serious about hardware/software repair. Chances are you'll be selling services about 95% of the time when you start out.
-Definitely a Fraternity environment, which can be a good or bad thing.
-You can work at Geek Squad/Best Buy for 5 years and still have the same position. It's all about who you know and I know Crackle.
-Even if you do excel in your job, the chances of upward mobility are pretty slim and there are literally 100's of other people in the organization going for that position too.

Advice to Management

You can definitely tell which Best Buy's are fun to work at by the Management. It translates to happy employees and better sales in whole.

Other Employee Reviews for Geek Squad

  1. "It was a good learning experience, and decent pay for a college student."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad CIA in Fort Wayne, IN
    Former Employee - Geek Squad CIA in Fort Wayne, IN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Geek Squad part-time (More than a year)

    Pros

    They train their employees well in both customer service and technology, very useful skills to have. Also have a very good employee discount.

    Cons

    Have to deal with customers.

    Advice to Management

    Don't have any.


  2. "Sales and Helpfesk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counter Intelligence Agent in South Bend, IN
    Former Employee - Counter Intelligence Agent in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Geek Squad full-time (More than a year)

    Pros

    Pay is fair from the start and does well to reflect the employee's work history.
    The discount is 5% above market price. Heavily marked up items like cables, mice, and in-house brands are extremely cheap.

    Cons

    Poor hours are provided for low-level employees, countering the decent pay.
    Raises are few and far between, rarely ever more than 10 cents, and don't reflect on the employee's efforts or skill.

    Advice to Management

    Blue shirts managing Geek Squad. This leads to misunderstanding between the tech-savvy agents and the blue shirts. Favoritism is rampant, and Geek Squad are often unjustly punished because of blue shirt incoherence.


There are newer employer reviews for Geek Squad
There are newer employer reviews for Geek Squad

See Most Recent

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