General Dynamics Information Technology - It has been great. | Glassdoor
There are newer employer reviews for General Dynamics Information Technology
There are newer employer reviews for General Dynamics Information Technology

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Helpful (1)

"It has been great."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Towson, MD
Current Employee - Anonymous Employee in Towson, MD
Recommends
Neutral Outlook
Approves of CEO

I have been working at General Dynamics Information Technology full-time (More than 5 years)

Pros

The level of experience of the staff.

Cons

It was far from home

Advice to Management

Allow more telecommuting

Other Employee Reviews for General Dynamics Information Technology

  1. Helpful (2)

    "One of the Worst Places that I've ever worked at."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative, Marketplace in Lynn Haven, FL
    Former Employee - Customer Service Representative, Marketplace in Lynn Haven, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at General Dynamics Information Technology full-time (Less than a year)

    Pros

    Good pay for the area.
    Lots of Overtime offered.

    Cons

    They're motto is "Adapt to Change." and adapt to change you will. Policies change every day, they tell you to do things one way one day and then the next that's the wrong way. Quality is super nitpicky. It's temporary, so you will get laid off. They're points attendence policy is the worst in the area. Double check your checks, they will jip you.


  2. Helpful (3)

    "They don't pay you enough to deal with their incompetency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Master Beneficiary Specialist in Phoenix, AZ
    Former Employee - Master Beneficiary Specialist in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at General Dynamics Information Technology full-time (More than a year)

    Pros

    Relatively decent pay (considering you're just reading from a script 90% of the time).
    Call center is open 24/7
    Base pay is $12.50 + 10% pay differential after 7pm.
    Ability to advance quickly so long as you do your job.

    Cons

    Increase in pay is negligible compared to the drastic difference in workload you're given.
    The company will literally hire ANYONE. Which is fine, for those looking to gain experience, but they hire people that can't even hold a job at a McDonald's, because they have ZERO interpersonal skills, are incredibly rude, and dumber than a bag of rocks. So it's no surprise the company has a large turnover rate. More people are getting fired and quit more often than they're getting hired.

    Most of the supervisors,managers, and whatnot have NO idea what they're doing.
    Quality monitors on calls are also inconsistent. So you can fail a call for the dumbest reason (Like providing 100% accurate information to the customer, in the most satisfactory and professional manner [according to the customer], but neglecting to read the script verbatim), whereas it would be a pass according to other QA monitors.

    Did I mention that there is never a supervisor around when you need one? There have been occasions where someone would receive a crisis call, and people are running around the building for about ten minutes before they find anyone.

    Overall, the company (or at least the Phoenix location) is painfully disorganized. And while there is some room for advancement, you can only go so far, which only a slight increase in pay. By the way, the ONLY time employees get a raise is if they move up. The last time this company bumped their base pay was several years ago.
    I know people who have been working there for 5 months that are making more than the hardworking (equally competent) individuals that have been there for 5 years.

    Advice to Management

    Listen to what your employees have to say. The surveys you have everyone complete are obviously going ignored based on the cookie cutter replies you've sent to everyone, that is completely irrelevant to what's being said.


There are newer employer reviews for General Dynamics Information Technology
There are newer employer reviews for General Dynamics Information Technology

See Most Recent

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