Genesys - Struggling to keep up with the Market | Glassdoor
There are newer employer reviews for Genesys
There are newer employer reviews for Genesys

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Helpful (2)

"Struggling to keep up with the Market"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Director in Daly City, CA
Former Employee - Director in Daly City, CA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Genesys full-time (More than 5 years)

Pros

Good people at the foundation

Cons

Upper/Executive leadership lacks the correct attitude and strategy to excel in today's market; Older technology and a "not invented here" mentality in engineering

Other Employee Reviews for Genesys

  1. Helpful (1)

    "Becoming a fun place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Daly City, CA
    Current Employee - Anonymous Employee in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 5 years)

    Pros

    Work - life balance is very good
    Culture and spirit is very high since split from ALU
    Greater communication across the organization (tho still needs work)
    leader in the market -always striving for better but nice to work from a place of strength

    Cons

    No options, etc - not good for a Silicon Valley company striving to become "iconic"
    No real advancement opportunities - not good for a Silicon Valley company striving to become "iconic"
    Perhaps HQ is a better place than other locations - need to work on bringing the geographies closer
    Daly City is not a pleasant place to work - offices are ok; but the neighborhood, amenities and weather aren't

    Advice to Management

    Look closer at what is happening internally
    Put more than lip service to the goal of becoming iconic; especially wrt employees rather than product


  2. Helpful (1)

    "Best Place to be in the world. Best time to be at Genesys is now. Great things to come in the future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Daly City, CA
    Current Employee - Senior Project Manager in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than 5 years)

    Pros

    Great people!
    Great culture and getting better!
    Great support to focus on priorities
    Great mission and vision
    Excellent reputation in respective industry
    Recognized as leaders in industry
    Very smart people focused on doing whatever it takes to help customers

    Cons

    Need to do better job in defining clear and specific expectations for what success looks like in any given job
    Need to improve on training, encouraging and rewarding good people managers
    Internal communication needs to be improved
    Need better 401k(US retiring program) benefits
    Salaries not up to par with peer group

    Advice to Management

    Over communicate thru multi-channels. Validate that the intended message was received

    Communicate more effectively

    Communicate more efficiently

    Open up opportunities to everyone to interview for new positions

    Need better diversity in Executive Management team (CEO direct reports)

    Better training to people managers on doing better job on managing people

    Establish better career management programs and opportunities

    Over communicate

There are newer employer reviews for Genesys
There are newer employer reviews for Genesys

See Most Recent

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