Get Satisfaction - Great group of smart, dynamic people who care about the customer | Glassdoor
There are newer employer reviews for Get Satisfaction
There are newer employer reviews for Get Satisfaction

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"Great group of smart, dynamic people who care about the customer"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Support in San Francisco, CA
Current Employee - Customer Support in San Francisco, CA
Recommends
Positive Outlook
Approves of CEO

I have been working at Get Satisfaction full-time (Less than a year)

Pros

Get Satisfaction is a great group of people who are passionate about the product, customer and having a great culture. In typical start-up fashion, we have dogs in the office, a kegerator, couches all over, tons of food and beverages and a great looking office. None of these things would matter if I didn't enjoy the people I work with. I enjoy going into work to see my coworkers! Everyone is smart and passionate but subscribe to the "No Jerks" policy.

Cons

GetSat is growing quickly and due to that there are a number of growing pains. We seem to be already growing out of our current office. Defined processes are lacking. Most information is accessed through tribal knowledge.

Other Employee Reviews for Get Satisfaction

  1. "An aging startup punching above its weight"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Get Satisfaction full-time (More than a year)

    Pros

    Great teams, great people, and a very recognizable brand. Company all-hands a regular occurrence, as are weekly one on ones w/ management. All employees were company evangelists and championed for their customers. Fast moving, dedicated people. Everyone got along great, worked hard, played hard. Long hours and weekend work was not the norm.

    Cons

    Lack of funding (closing) was always in the back of your mind. Schizophrenic pricing model changes were tough on customers, as was the slow development cycle. Other companies offered increasingly better products that took away sales. Employee was turnover was fairly high and management did not backfill positions. Overall, growth opportunities internally were very limited.

    Advice to Management

    The sale to Sprinklr was timely. Culturally, the two companies seem like a good fit. With the new synergy, don't lose sight of facilitating quality conversations between brands and customers, and improve the product.


  2. "Decent idea for a company, not strong management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Get Satisfaction full-time (More than 3 years)

    Pros

    - some smart people
    - cool office

    Cons

    - senior management spoke BS all the time
    - cool office had obnoxious dogs

    Advice to Management

    A little too much talk. Not enough sales.


There are newer employer reviews for Get Satisfaction
There are newer employer reviews for Get Satisfaction

See Most Recent

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