GoHealth - Horrible! | Glassdoor
There are newer employer reviews for GoHealth
There are newer employer reviews for GoHealth

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"Horrible!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Benefits Advisor in Chicago, IL
Former Employee - Benefits Advisor in Chicago, IL
Doesn't Recommend
Neutral Outlook

I worked at GoHealth full-time (Less than a year)

Pros

Nice co-workers
Great location downtown
Free coffee

Cons

Bad management
Didn't train people
No room for growth in company

Advice to Management

Train others so they know what they are talking about. Also make sure they are getting calls from the states they are licensed in.

Other Employee Reviews for GoHealth

  1. Helpful (3)

    "WORST COMPANY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Advisor in Chicago, IL
    Current Employee - Benefits Advisor in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at GoHealth full-time (More than a year)

    Pros

    No dress code, which can also be a bad thing considering some people came in looking as if they were going clubbing.

    Cons

    - Low pay
    - treated horrible by management
    - upper management are complete morons
    - company ran by two "frat boys" that should never have been allowed to leave college
    - no training whats so ever, they show you a few screen shot slides and consider you trained
    - You "help" customers get medical insurance yet they don't offer any to employees

    Advice to Management

    take more time to properly select your "talent". Create an actual training program and treat you employees like actual people.


  2. Helpful (5)

    "Licensed Insurance Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Licensed Insurance Agent in Chicago, IL
    Former Contractor - Licensed Insurance Agent in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at GoHealth as a contractor (Less than a year)

    Pros

    The technology that is used to manage leads is innovative. The agents receive inbound calls and are able to get appointed at various insurance companies nationwide. Agents receive basic product and sales training for the campaigns. Overtime opportunities do occur when federally mandated enrollment deadlines are approaching. Agents were provided with lunch and snacks during the intense sales overtime periods.

    Cons

    Go Health needs to develop a ethical and professional approach to hiring, training and retaining management and staff at all levels. Top sales people without and much work or leadership experience are easily caught up in having the team leader title. They have little or no work experience and how no training in how to be a fair, ethical , knowledgeable and effective leader. The Senior Sales Managers are not great at developing strategies to encourage the staff and provide opportunities for fair sales competitions. Agents are put on a pedestal only for number of sales. As a result agents are making sales by any means necessary; stealing other agent's leads and not always enrolling clients in the proper insurance plan to meet their needs. Depending on which team leader you are speak to you get conflicting interpretations of the HR policies; some will have meetings with their team to share knowledge while others will duck out of the office to have drinks with their peers rather that train and support the success of their team members. As an agent you may qualify for a reward and never get it and never be given an explanation why the company welshed on the raffle gift , luncheon or reward. Go Health stated that they had contract -to-hire positions however once you work hard and earn a recommendation to be hired as an Go Health employee they will play games and not followup with you or the employment agency to confirm your conversion to an employee status. You are left in the dark with no answers about where you stand in the process and possibly have your job threatened if you question management about it.

    Extremely political and toxic work environment. Management is not honest with the workers when they are planning to fire or lay off staff. This puts staff in a vulnerable position of not knowing if they should be saving extra money and starting a job search or whether there are any career advancement opportunities at Go Health. They do not provide a transparent method or tools for agents to easily verify that all of their commission funds have been paid out on time. Instead they stretch out the payments months after you have earned the commission.

    The State Insurance commissions need to investigate the policies at Go Health. The EEOC also needs to investigate their treatment of staff and contractors. They do not have strong leadership in the HR department who can point out the errors in their hiring and benefit offerings. They salaries are just about minimum wage and they do not have knowledge of how to create schedules employee work hours so that there is a fair rotation of weekends , holiday and evening shifts. They need to develop even options for employees to take vacations; offer reasonable sick day policy because no one can control having a prolonged illness and allow for doctor's appointments or emergencies without the threat of dismissal for legitimate needs. Employees need to be respected as adults and their intellect, education and steadfast dedication to their jobs needs to be highly recognized . They don't understand that their staff level of education ranges from a GED to PhD! Inexperienced to highly experienced individuals who may have been displaced from distinguished career experience are right up under their noses and they don't try to utilize the richness of skills and knowledge right in their own office! Instead they try to demean and strip the staff of their own self-esteem and confidence . If you are a self-starter and independent thinker this environment can be distressing. They are not in line with companies who are successful in creating an ethical and healthy work environment.

    Advice to Management

    To the owners find managers who are truly ethical and team builders. Look for the gems who are not just fresh out of college to be team leaders. Find people with real life and work experience in positive environments who know what a healthy work environment feels like not a playground. Invest in tried and true interpersonal communications training for a ll management so they learn not to act like slave overseers. Provide a communication process that is safe for staff to express their concerns, seek information about their performance and to report any mistreatment or abuse without fear of reprisals. Raise the pay scale and improve the time off policies. Do more to support a clean, safe and healthy work environment! Provide real career opportunities for agents and for staff to transition into other aspects of the organization if they have the experience /education to take on new roles.


There are newer employer reviews for GoHealth
There are newer employer reviews for GoHealth

See Most Recent

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