Goodwill - Good company but small | Glassdoor
There are newer employer reviews for Goodwill
There are newer employer reviews for Goodwill

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"Good company but small"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Seattle, WA
Current Employee - Anonymous Employee in Seattle, WA
Recommends
Positive Outlook

I have been working at Goodwill full-time (More than 3 years)

Pros

Small company feel even though growth is moving fast. Still very laid back and not corporate.

Cons

Depending on the department you are working in, there may be no where for you to go upwards. A lot of the VP and Directors have been here a really long time with no plans on leaving.

Advice to Management

Allow for more expansion for employees.

Other Employee Reviews for Goodwill

  1. Helpful (2)

    "Pays decently, mostly forgiving and understanding of its employees, but ever-changing and lacks communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Jacksonville, FL
    Current Employee - Assistant Manager in Jacksonville, FL

    Pros

    Great pay for the type of work. You get paid $8.50 an hour to hang clothes all day or work the cash register. If your store makes its weekly goal, you can get bonuses of $25-$80 depending on your position. There are also contests periodically which, if your store makes good sales, can get you lots of "Goodbills" which you can spend at any Goodwill. Depending on your location, there is a surprisingly large amount of really nice things donated that, even though everything has to hit the sales floor before you can buy it, you still get to see the stuff first and sort of get first pick. They promote from within very often, and will transfer people to other stores in order to give them an available promotion as well. They train you in many different areas of the store too, so you don't necessarily have to do the same thing every single day. They are also known to give problem employees second, third, and fourth chances before firing them, so it's pretty difficult to lose your job there.

    Cons

    Transportation is a nightmare. They can't hold onto drivers, their trucks constantly break down, and they can't figure out how to make an effective truck schedule. Sometimes takes them way too long to fire some lazy employees who don't do their work properly. Oftentimes, instead of firing you, they transfer you to another store, I guess just to see if you fit in with any other group any better. That means the problem doesn't really get dealt with, it just moves. They change their policies all the time too, and they don't have a great system for notifying everyone of the changes. They'll send an e-mail out describing how they want something done, but they won't fully explain themselves, then get mad whenever they get confused responses from managers. Then they'll send another e-mail out further explaining it, and finally after everyone gets it right, they change their minds and say they're going to stop doing it that way now and to go back to the way it used to be.

    Advice to Management

    This is still a fledgling company that has come a long way even in the few years that I've been working here, but they still need to catch up to the times more. I would suggest that they hold off on opening so many stores and start putting more of that budget money to buying proper equipment, like better trucks with functional lift gates, a better trash compactor that doesn't break down every other month, and more Dandux. Also, corporate doesn't seem to understand very well how the retail stores work. If they got into the stores more and worked with us, or at least watched the cameras more, they might see a lot more the areas that need improving. Getting the regional managers to work in the stores more would help also, and they could report back. The regionals tend to have favorite stores that they visit often, neglecting some of their other stores.


  2. Helpful (4)

    "Unfair management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Phoenix, AZ
    Current Employee - Case Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    I have been working at Goodwill full-time (More than a year)

    Pros

    Very rewarding to work withe people with disabilities. Pay is about the same as other nonprofits. Good place to learn social work skills. Easy to get hired on.

    Cons

    Management is very unfair particularly with its hiring and promoting practices. Rarely if ever is the person be suited for the job hired. Instead the "teacher's pet" is promoted instead.

    Advice to Management

    Have HR take over the hiring and promotions so it is out of the hands of the department managers that show such favoritism.

There are newer employer reviews for Goodwill
There are newer employer reviews for Goodwill

See Most Recent

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