Grand Canyon University - If pay is all that matters to you, stay, but only if you can meet their requirements. | Glassdoor
There are newer employer reviews for Grand Canyon University
There are newer employer reviews for Grand Canyon University

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Helpful (1)

"If pay is all that matters to you, stay, but only if you can meet their requirements."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Enrollment Counselor in Phoenix, AZ
Former Employee - Enrollment Counselor in Phoenix, AZ
Doesn't Recommend
Disapproves of CEO

Pros

Decent health insurance, free tuition paid for Bachelor's and Master's degrees which also extends to your spouse and I believe children of age.

Cons

Lack of communication - the training is terrible if this is your first admissions/enrollment job. In my training, they concentrated more on the computer system than on the actual degrees and how you deal with students. Very low morale. Management plays favorites ALL the time. I think leads (students) are manipulated in such a way that only the best Enrollment Counselors (ECs) get the good leads. They recycle leads (students). So when you first get out on the floor, they give you a bunch of recycled leads. People who might have expressed an interest in the school say 2-5 years ago and who CLEARLY are no longer interested. But they do this all of the time.

Advice to Management

You claim to be leaders, so LEAD!!! Train the financial counselors how to do their jobs instead of making the students want to leave/drop out because the financial counselors didn't give them correct information or were simply just rude. Train your employees. Don't have them just meet in a large room. Provide ongoing and UPDATED training materials. Degree programs should have more information relevant to the types of jobs people can get from obtaining their degree from GCU. Stop regionalizing and let everyone have their fair share and chance of getting students. In other words, don't just have an Arizona team that gets to enroll all the Arizonans.

Other Employee Reviews for Grand Canyon University

  1. "It is a stepping stone to a better option."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Disapproves of CEO

    Pros

    Great benefits and full tuition discounts

    Cons

    They like to promote externally. Low recognition. Industry regulations make changes hourly.

    Advice to Management

    Promote from within, you will have less turnover and proud employees.


  2. "Fast-paced, high-growth company that cares about its students"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    No opinion of CEO

    Pros

    100% Tuition Paid, pretty good benefits for health care, dental, etc. Some positions have bonus opportunities once or twice a year (depending on positions and department). Workout facility, bowling alley, day care, restaurants, coffee shop and convenience store on campus. Management has a lot of new ideas that other universities aren't thinking about. Opportunities for advancement in some departments and chances to participate in university events.

    Cons

    Downsides really depend on the department and management of the department. The salaries across the university's departments are poorly structured. For example, there could be an enrollment counselor making $50k in one department while an admin may make 55-60k or a manager in a non-enrollment group may make only 45k. The annual increases are usually poor and there are no reasons provided for good or bad raises.

    Advice to Management

    Standardize salaries for the employees and give better raises. HR should promote peer-reviews or 360 reviews so employees and co-workers can rate each other and their managers. That would show who is really performing and who is not.

There are newer employer reviews for Grand Canyon University
There are newer employer reviews for Grand Canyon University

See Most Recent

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