Grand Canyon University - I gained a lot of experience as an entry level employee. | Glassdoor
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There are newer employer reviews for Grand Canyon University

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Helpful (2)

"I gained a lot of experience as an entry level employee."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Center Specialist in Phoenix, AZ
Former Employee - Call Center Specialist in Phoenix, AZ
Recommends
Positive Outlook
Approves of CEO

I worked at Grand Canyon University full-time (More than a year)

Pros

There are great benefits, salary, and people to work with. The culture is vibrant and growing. There are opportunities to stand out in the fast paced environment. The management and administration demonstrates their appreciation for hard work and commitment.

Cons

There are not a lot of opportunities to promote from within. It is easy to get caught up in performance statistics and the changing policies. There is lacking room for flexibility in adjusting to the customers' needs. If there were more room for flexibility and the policies weren't so strict, there would definitely be more of a loyal consumer base.

Advice to Management

Qualify assurance could definitely use some work. It's the 21st Century, and the performance statistics are important, but superior customer service is what consumers are looking for. In order to take this organization to the next level, you need to move away from the strict policies and allow the employees to genuinely serve your customers without worrying about meeting a certain quota everyday.

Other Employee Reviews for Grand Canyon University

  1. Helpful (8)

    "GCU is sadly a number mill hiding behind a false Christian front."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand Canyon University full-time (More than 5 years)

    Pros

    PTO is good but expectation is to make up work lost on return.

    Cons

    This is all about numbers and not students.


  2. Helpful (2)

    "Had work doesnt pay off numbers does here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor in Tempe, AZ
    Former Employee - Enrollment Counselor in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Grand Canyon University full-time (More than a year)

    Pros

    PTO/half days , work on your pace, Great pay and benefits for someone out of college/single and dress code is laid back . There are other opportunities besides a ec , I will admit but if you are looking at other roles make sure you stay consistent with your numbers.

    Cons

    If you have a degree its doesnt matter when it comes to advancement or getting another role. More-so you hitting your numbers and who leadership "likes". Once you are in bad spot in production its hard to get back up because their is no prior coaching in place and you have to remain consistent . Unless you have a good manager. All divisions are not aligned with one another online because of leadership. Leadership always blame the under dogs instead of looking at what they can do to improve. I'm not going to say don't work here , but i will say that don't let your experience your first 6 months fool you. The campus is all they care about and eventually online EC's will be revamped.

    Advice to Management

    Once a person isn't performing instead of looking at their numbers look at their skill and then after all obstacles have been made. Take a correction of action. Are you will have that reputation like every other online university

There are newer employer reviews for Grand Canyon University
There are newer employer reviews for Grand Canyon University

See Most Recent

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