Grand Canyon University - The Keystone Cops of Online Education | Glassdoor
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There are newer employer reviews for Grand Canyon University

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Helpful (2)

"The Keystone Cops of Online Education"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Online Teacher in Phoenix, AZ
Former Employee - Online Teacher in Phoenix, AZ
Doesn't Recommend
No opinion of CEO

Pros

A relatively sound introduction to their online platform. Not much in the way of many online trainings at other institutions, where very inexperienced "trainers" barely participate in discussions about the very basics of educational theory, having little or no experience in the classroom. The training is lacking in a few areas, but is primarily very thorough run-through of the GCU system. As far as the system goes, there are very few surprises to encounter (with the platform) once you are teaching your first class.

Cons

Often laughably poor curriculum that cannot be altered by faculty in any way. The canned curriculum is questionable at Gen. Ed. (Freshmen) level, but is uniformly behind the times (by twenty or thirty years) in Sophomore to Senior level courses. I taught two separate semesters (my last two) where textbooks were not delivered to me for several weeks. No-one (not the GCU bookstore, not faculty "support," not the executives who then oversaw bookstore operations) responded to the very serious issue that I couldn't teach the course without the textbook. Generally, emails and voicemails tend to be ignored. Who was my supervisor? Academic Affairs? The Dean? Faculty Support? The Bookstore? This organization are so disorganized, I never knew who I reported to. If you need to contact HR about any issue whatsoever, don't expect a response. Many of the faculty support staff members were functionally illiterate (something I am qualified to assess), though they seemed to be trained to send one or two of around ten canned messages back to faculty members who had questions, no matter that these "answers" didn't really address the faculty members' questions.

Advice to Management

Who will do Quality Control for GCU? Will it be anyone at GCU (beyond the twenty-something functional illiterates who hold diploma-mill MAEds, and who are the primary contacts available to faculty members)? Or will it be the Higher Learning Commision? If you don't get a move on to build a fair workplace with sound communication at and between all levels of GCU, you may find that Washington, D.C. gets into the game of Quality Control themselves--and pulls the plush financial aid rug out from under you. (Lobbyists can only forestall this inevitability for so long!) Faculty members who are trying to create a solid learning environment at GCU are seriously impeded by an often untenable, always mandatory, canned curriculum, and our courses are held hostage by staff members who don't respond to emails or phone messages (as at the bookstore), or who CAN'T respond appropriately to problems in our online classrooms. My year trying to work for GCU should be something to be proud of on my resume--instead, it's an embarrassment that I have had to explain as a professional misstep.

Other Employee Reviews for Grand Canyon University

  1. Helpful (1)

    "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Phoenix, AZ
    Current Employee - Business Analyst in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    The university is growing and doing well financially with a clear vision and plans for success.

    Cons

    The business is biased about hiring and promoting former University of Phoenix employees.

    Advice to Management

    Take a closer look at promoting from within the organization and career development.


  2. "Not bad place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ
    No opinion of CEO

    Pros

    Good Salary in the area

    Cons

    Can be high stress at times

    Advice to Management

    Brian has been a welcomed addition to GCU, he did a fine job at UOP and is doingin very well here

There are newer employer reviews for Grand Canyon University
There are newer employer reviews for Grand Canyon University

See Most Recent

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