Grand Circle - I liked it a real lot | Glassdoor
There are newer employer reviews for Grand Circle
There are newer employer reviews for Grand Circle

See Most Recent

"I liked it a real lot"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Travel Agent in Boston, MA
Former Employee - Travel Agent in Boston, MA
Doesn't Recommend
Negative Outlook

I worked at Grand Circle full-time (Less than a year)

Pros

Friendlyemployees and a great product.

Cons

Too soft on selling. Weird Corp. culture.

Advice to Management

Carry on with your plan

Other Employee Reviews for Grand Circle

  1. Helpful (2)

    "One messed up company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Traveler Support Associate in Boston, MA
    Former Employee - Traveler Support Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Circle full-time (More than 3 years)

    Pros

    The only real benefit is the discounted travel. They have employee deals quarterly and give you $500 to put towards it.

    Cons

    This is the worst company you could work for. They thrive on "culture". The culture is calling people out (open and courageous) and you have to just take it and say thank you for the feed back. WHAT? and if you choose to defend yourself you are not taking the feedback. You have KRA's. Some of the KRA's are based on the supervisor. If the sup likes you, then you are golden. If the sup does not like you they can make you the low man on the totem pole. You also have performance based KRA's so how well you do your work. That is great until you get surveys. They send out surveys to people who call in. The surveys are so messed up. You could be great on the call the person could say that the experience was below average. If you get too many of these that are below 90% (yes you had to have a perfect on every one basically) you get put on a plan. You then have a certain timeframe to keep it above the certain amount or the would fire you. This company would hire 18 people and then next day fire 20. I saw it happen 4 times while I was there. I was only employed for two and a half years. They cancel trips and overbook and say it is industry standard. Im sorry you do not overbook dates by 7 people or cabins. The CEO of the company is crazy! He stand on tables and dances during the monthly meetings. He has screwed his brother over so bad it is not even funny. (google it). You can not even move on to other positions with in the company. They hired a bunch of new people in P&C that they are screwing the employees over and the CEO is too blind to see that. They make you sign a document when you first start that states you will work when they need to. Well when something in the world happens they can make you stay late. YES they have MANDATORY OVERTIME. Because the call center are not 40 hours a week they make you come in early or stay late.

    Advice to Management

    realize your associates are not happy. You can keep making new jobs with in the call center, but you do not give them a raise. You make it so difficult to move on in the company. You say you are about hearing feedback, but you just use it against your employees.


  2. Helpful (2)

    "What a biased joke this company is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Traveler Support in Boston, MA
    Former Employee - Traveler Support in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Grand Circle full-time (More than a year)

    Pros

    You do get to take advantage of travel (sometimes for free depending on what's being offered), associate deals (which aren't too bad), some people are pretty cool

    Cons

    Their "values" system is anything but. If you do one wrong thing, they hold it against you forever, no job security, no loyalty to associates. They take fresh out of college kids and promote them immediately based on inexperience but because they "like" them (so your supervisor will be a 22 year old kid with no previous job experience), the micromanaging is ridiculous, they allow the opinion of cranky old people to determine whether or not you are capable of doing your job

    Advice to Management

    To the management of the call center: Wake up and see that you have a bunch of unhappy associates. People want to work for incentives and money, not for a $10 gift card. Instead of taking 2 hour lunches, take a moment and realize that just because associates may "hit their numbers" or have a way with words to pax (GCT's code for travelers) doesn't mean they are a "top performer". So many "top performers" don't know the basics of the job yet they are given the most opportunities to succeed. To penalize associates for not asking people where they want to go for their next trip in the next 12-18 months is stupid. How about was the traveler's issue resolved? Did the associate do all they could do to deliver good news to your stupid policies? Someone needs to stand up to Alan Lewis and tell him and his executives to sit with sales and traveler support associates and fully understand the crap that we deal with. A serious revamping is needed in TS. Management is the worst that I have ever experienced as well as some of the most unprofessional people I have ever worked with. They offer free trips when you hit 10 years but with the way this company operates, most people won't reach it. Then they wonder why there is such a high turnaround?!?!?!

There are newer employer reviews for Grand Circle
There are newer employer reviews for Grand Circle

See Most Recent

Work at Grand Circle? Share Your Experiences

Grand Circle
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or