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  1. 3.0
    Former Employee, more than 1 year

    Merchant Support

    Aug 22, 2017 - Anonymous Employee 
    CEO Approval
    Business Outlook


    -Relaxed environment -Casual dress code -Great work-life balance -Open forum


    -Not much room for advancement -Disorganized -Poor communication from Management to employees

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    1 person found this review helpful

    Groupon Response

    Thanks for sharing your review. We strive to be an organization which fosters a healthy work-life balance while providing a relaxed, yet invigorating culture. It’s important to us that our employees feel like they can grow at Groupon, so we’re sorry to read that you felt like there wasn’t room for advancement within your team. Our Merchant Support reps are a direct point of contact for thousands of our merchants every day, so we appreciate all the hard work you put in while you were here. We understand that it can be a challenging role that requires hard work, empathy, and unwavering positivity. That being said, due to the strong retention we’ve seen within our Sales organization this year, moving into new roles can be competitive. We’ve seen Merchant Support reps move into roles both inside and outside Sales, however we are starting to have conversations around where we can add opportunities for growth within the Merchant Support department. And you’re right: feedback from merchants and customers is incredibly important. There are teams and processes in place to address the most crucial issues affecting merchants, and we work to ensure that the we’re approaching problems with the most impactful solutions. We value your feedback and hope you enjoyed working at Groupon!

  1. 5.0
    Current Employee, more than 1 year

    Great Company culture

    Jul 23, 2022 - Anonymous Employee 
    CEO Approval
    Business Outlook


    Great people. Great company. great working culture


    stock can start doing better

    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 3 years

    Merchant Success

    Sep 23, 2022 - Merchant Success Manager in Chicago, IL
    CEO Approval
    Business Outlook


    - great managers - work life balance


    - pay is super low

    Be the first to find this review helpful

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