Groupon - Satisfactory | Glassdoor
There are newer employer reviews for Groupon
There are newer employer reviews for Groupon

See Most Recent

Helpful (1)

"Satisfactory"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Software Engineer in Palo Alto, CA
Current Employee - Software Engineer in Palo Alto, CA
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Groupon full-time (Less than a year)

Pros

Lots of opportunity to learn and grow.

Cons

Senior management decisions are changing frequently and lack of focus.

Advice to Management

I think now they have a long term focus defined. Let's see how long they gonna stick with that.

Other Employee Reviews for Groupon

  1. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Chicago, IL
    Former Employee - Customer Support Representative in Chicago, IL

    I worked at Groupon full-time (More than a year)

    Pros

    If you want to succeed at Groupon they'll give you the opportunity to do so.

    Cons

    The company changes on a monthly basis. You must constantly adapt.

    Advice to Management

    None - good people who will help you be your best.


  2. "Great people, but dead-end job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Groupon full-time (More than a year)

    Pros

    - Fun, casual culture
    - "Unlimited" PTO (within reason)
    - Decent benefits
    - Everyone is young, educated and in the same boat (in customer service); the work itself sucks, but there's a "we're all in this together" attitude which makes it easier
    - Direct managers (in CS) are generally very friendly and accommodating
    - After the CEO was fired, things are looking better

    Cons

    - Tedious job (customer service)
    - Very little room to grow: only a small number of employees are given the opportunity to advance (within the CS department) and it's generally based on seniority
    - Relatively high turnover rate
    - The vast majority of CS Reps have a very negative attitude about anything related to the job, which can be depressing
    - Very poor communication internally
    - Processes and policies change every 3-4 months; you have to be able to quickly adapt to completely new procedures with little training

There are newer employer reviews for Groupon
There are newer employer reviews for Groupon

See Most Recent

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