Guardian Alarm - Family owned and operated, but still has its flaws. | Glassdoor
There are newer employer reviews for Guardian Alarm
There are newer employer reviews for Guardian Alarm

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Helpful (2)

"Family owned and operated, but still has its flaws."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Southfield, MI
Former Employee - Customer Service Representative in Southfield, MI
Doesn't Recommend
Positive Outlook

I worked at Guardian Alarm full-time (More than a year)

Pros

The atmosphere is very family oriented. You will see the owners walking around every day, and they will talk to you like you are one of the family. Benefits are not too bad either.

Cons

When working in customer service, everything is scrutinized. When you are finally supposed to make sales, it gets even worse. You are constantly supposed to be trained in different areas, and if you do not get it , you're in for an earful. Slight revolving door when it comes to employees.

Other Employee Reviews for Guardian Alarm

  1. "Great local mid-size company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI

    I have been working at Guardian Alarm full-time (More than a year)

    Pros

    3 divisions in one company. Company catered lunch and breakfast once per month at MI HQ. Several long term employees who have 20+ years with the company. Strong leadership and new technology. HR is very responsive to employee needs/concerns. Vacation, medical benefits and company size is just right (you're not a number but treated like a person).

    Cons

    Uniforms are required for some positions. Company is modernizing but the pace could be faster.

    Advice to Management

    Keep employees informed of all changes in advance.


  2. "You will be constantly reminded of the high turnover if you stick around more than a few weeks."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Southfield, MI
    Former Employee - Customer Service Representative in Southfield, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at Guardian Alarm full-time (More than a year)

    Pros

    Decent pay (11+/hr)
    You will understand how the alarm industry works inside and out.
    It will also help you decide if you like sitting for 8+ hours a day talking through a headset.

    Cons

    Unorganized staff
    Poor atmosphere
    No room for advancement
    Unhappy clientele
    Cannot even read a book on absolute downtime
    Constantly reminded that you are being watched by 10+ security cameras.

    Advice to Management

    Realize how normal it is for supervisors to tell people there is such a high turnover rate yet nothing is done to change that fact.

There are newer employer reviews for Guardian Alarm
There are newer employer reviews for Guardian Alarm

See Most Recent

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