Guardian Protection - Awesome place to work, horrible job | Glassdoor
  1. "Awesome place to work, horrible job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Guardian Protection full-time for less than a year

    Pros

    Managers- Best management I've ever seen. You actually like your managers here Benefits- Good insurance and sick/PTO days Atmosphere- very laid back. No micromanagement, nice desks, lunches and special planned fun events

    Cons

    Customer service job is horrible. You get stuck doing every departments job and they will purposely just send people to customer service because they don't want to deal with it. Horrible communication between other departments. QA- their QA is disturbing. They expect a lot and always have criticism even when you get passing scores. Very discouraging environment. Nothing is ever good enough Lack of help- you are discouraged from transferring to any TLs. Wait times are long for other departments and if their wait is too long, you get stuck having to call customers back Negative job- you are being yelled at on a frequent basis for third party company issues and techs who don't show up and not even being able to help a customer. Too overwhelming for pay

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    Guardian Protection2016-12-10
  1. "I enjoyed it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technician in San Antonio, TX

    I worked at Guardian Protection full-time

    Pros

    Pay, benefits, hours Flexibility, leadership team

    Cons

    Not much honestly, really liked it.

    Guardian Protection2020-03-11
  2. "Poor pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Installation Technician in Warrendale, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Guardian Protection full-time for more than 3 years

    Pros

    You do get a base pay

    Cons

    Supplemental pay is hard to get them pay

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    Guardian Protection2020-03-08

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