Guardian Protection Services - Too much going on and no one knows how to manage it | Glassdoor
There are newer employer reviews for Guardian Protection Services
There are newer employer reviews for Guardian Protection Services

See Most Recent

Helpful (2)

"Too much going on and no one knows how to manage it"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Warrendale, PA
Current Employee - Customer Service Representative in Warrendale, PA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Guardian Protection Services full-time (Less than a year)

Pros

Everyone there is very nice and very helpful.

Cons

Everything contradicts itself. As a customer service agent, they have so many procedures for things it is ridiculous. Also when you need help someone will provide you wrong information and then later you get "pinged" for it.

Advice to Management

Provide better management of the company. I recommend dividing CSR work in to different groups, for example having a group do the cancellations, another group the troubleshooting, another group the service calls and another group doing the billing. It is too overwhelming the information for only one person.

Other Employee Reviews for Guardian Protection Services

  1. "Good for the money"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrendale, PA
    Current Employee - Anonymous Employee in Warrendale, PA
    No opinion of CEO

    Pros

    Compared to other companies, good starting salary
    immediate use of paid sick and vacation days
    cheap medical and dental coverage

    Cons

    raises are even for everyone, better works earn the same raise as the worse worker
    alot of miscommunication between management and employees
    some policies and procedures make no sense and only frustrate customers and employees
    not all departments are treated the same

    Advice to Management

    Hold all departments accountable and reward those who earn it instead of everyone.


  2. Helpful (5)

    "Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Department in Warrendale, PA
    Former Employee - IT Department in Warrendale, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Company had a good reputation

    Cons

    IT Department was run like an SS prison camp. Upper managers were very aloof. People were fired on the spot. Others were trying to get out before they got fired. Very high pressure.

    Advice to Management

    It pays to respect IT staff or they will just leave.

There are newer employer reviews for Guardian Protection Services
There are newer employer reviews for Guardian Protection Services

See Most Recent

Work at Guardian Protection Services? Share Your Experiences

Guardian Protection Services
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or