Guardsmark - Top Heavy | Glassdoor
There are newer employer reviews for Guardsmark
There are newer employer reviews for Guardsmark

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"Top Heavy"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Security Officer in Phoenix, AZ
Current Employee - Security Officer in Phoenix, AZ
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Guardsmark full-time (More than a year)

Pros

Monthly training provided via small chapter reading (usually 5-10 pages) on various security topics.
No co-pay health insurance for full-time employees.

Cons

Advancement is difficult.
Zero overtime policy strictly enforced to the level if the relieving guard is late for a shift, the guard who stays late has his/her scheduled adjusted to avoid overtime during the week.
Zero sick time and vacations are often bought back by the company to avoid paying overtime for officer coverage.

Advice to Management

Open up opportunities to employees i.e. open positions should be internally posted vs. finding them on job sites such as Jobing or Indeed.
Allow for a reasonable sick policy of 5 days for the year for full-time employees.
Offer higher pay for hourly employees.

Other Employee Reviews for Guardsmark

  1. "Could have been better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Guard in Zanesville, OH
    Former Employee - Security Guard in Zanesville, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Guardsmark full-time (Less than a year)

    Pros

    for drilling sites it was easy work
    decent pay for type of work
    gave many chances for mishaps.

    Cons

    secretive (supervisors kept important information about layoffs to themselves, and also important info to make them look good to higher management/the client)
    didnt buy appropriate uniforms to save for their year-end bonuses
    raises were not given as written in handbook
    other benefits not given as stated in handbook
    the position given was a joke when came to dealing with contract holder if they had disagreement.

    Advice to Management

    If you are a security firm; be just that. When you pick up a contract you should complete the demands of the contract but be aware that you have been in the business for many years and just because the client doesnt like the way it goes at certain times dont back down. you should know how to do things better. It also makes your guards look weak and have no type of authority when dealing with the contract holder when THEY disobey your guidelines and then you buckle to their disobedience because you dont want to lose the contract. If your business is about safety don't change something because the client doesnt like it. Sometimes they don't know any better.


  2. Helpful (1)

    "Watch your vacation pay!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer and Supervisor in Chicago, IL
    Former Employee - Security Officer and Supervisor in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    I worked at Guardsmark full-time (More than 3 years)

    Pros

    Big name firm can potentially impress future employers; uniforms are provided free; some health insurance for some accounts. Guardsmark was paying above industry standard wages when I was with them.

    Cons

    Yes, watch your vacation pay! Branch office may retroactively deduct already paid vacation from check, or refuse to pay you outright. Lawsuits over these practices are going in California and Illinois. No direct deposit on most accounts/locations (some apparently have it now). Account managers are not security supervisors, since they may know nothing about your site, client operating requirements, or security procedures (!) In other clusters, a senior branch office manager denied the theft of client money by a guard, even after being given written proof; fortunately he didn't get to our site often. A different manager insisted we do things the client specifically forbade us to do; when told otherwise she ignored that information. Guard turnover was atrocious at some sites, as the branch office told people incorrect schedule information, so new employee often quit the same day they reported to sites. I dealt with a client manager who said he never saw so many vice-presidents and managers until Guardsmark took over security...and the client guy used to WORK for Guardsmark, leaving due to another set of fumbles and blunders which rendered his job unworkable.

    Advice to Management

    Ira, you bill your firm as a world leader in professional security services, but you'd never know it the way key aspects of your business are being run. The annual Lippman Family greeting card was just another way of showing your rank and file how detached you are from the day-to-day people making you the money to have your office in downtown New York, not in Memphis. Guardsmark has skeletons in its closet that need to be handled properly, not ignored.

There are newer employer reviews for Guardsmark
There are newer employer reviews for Guardsmark

See Most Recent

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