Guitar Center - Performance and dedication is rewarded, but there are problems anytime you get so many people together. | Glassdoor
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There are newer employer reviews for Guitar Center

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"Performance and dedication is rewarded, but there are problems anytime you get so many people together."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Store Manager
Current Employee - Store Manager
Recommends
No opinion of CEO

Pros

Fun work, great products, great people. Big growth and promotion opportunities. Ability to move around the country and work in interesting situations.

Cons

The music industry doesn't provide enough pay for the work you do in comparison to work you'd do elsewhere in other industries. Long hours, and things are always changing. If you don't do well with change don't apply.

Advice to Management

Give more professional growth opportunities to employees. Have more of a defined promotion strategy. Find ways to make the day to day job of the store employees easier. Give some small upgrades in technology to make sales easier.

Other Employee Reviews for Guitar Center

  1. Helpful (1)

    "Many ups and downs but overall, a decent place to earn a living."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great environment and cool people. There are great opportunities for self directed individuals. If you a a musician it's like working in a candy store. There's no where better to work if you want to build up a nice collection of cool gear.

    Cons

    There is a mis guided sense of performance and accountability. The review process seems forced and not very genuine. Upper management is making great strides to correct the errors of the past however this is also accompanied by moving to quickly or not moving quickly enough. Management has a very unclear perception of how the customers view the company as well as how the line level associates view the company.


  2. Helpful (1)

    "Great people, HORRIBLE company."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Operations Assistant
    Former Employee - Customer Operations Assistant
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are only 2 unique reasons for working at Guitar Center: the discounts and the opportunity to go to NAMM. You get, on average, 50% off most equipment, so if you're a musician looking to build your own studio, then you're not going to get better deals than as an employee at an actual music company like Guitar Center (the downside, of course, is that you have to work at Guitar Center).

    Also, all employees automatically get a pass to go to NAMM. Need I say more for you music enthusiasts?

    Other pluses worth mentioning include the decent health insurance benefits (even for part-timers) and the chill co-workers.

    Cons

    Guitar Center is a business run by musicians, not businesspeople. And that's why it's failing so badly. Musicians know squat about how to run a business! Corporate doesn't understand that investing in their human capital is the single greatest action they could take to increase profitability. Instead, they foolishly think that severely underpaying employees will somehow translate to great employee performance and high sales. No. That's not how it works.

    So where to begin?

    Let's start with the green screens. Yes. Green screens. Are you kidding me? GC, you need to update your systems. This isn't 1980. Making your customers wait for ages to be checked out because you insist on maintaining an archaic system is not only cheap and annoying but unfriendly toward your profit figures.

    The low pay--and I do mean low. Guitar Center obviously does not value its employees considering everyone is making minimum wage as a base and then "commission" on top of that (quoted because their commission structure is laughably pitiful).

    The dress code. Now, I'll admit it's pretty standard (collared shirt and jeans/pants), but this is a music store built around music culture. Why in the world are employees not allowed to wear band shirts (assuming no profanity)?

    Everyone smokes here. In fact, so many workers smoke that GC started offering a Quit Smoking program. That should tell you how stressful and soul-crushing working at Guitar Center is. After all, the happier people are, the less likely they are to smoke.

    Advice to Management

    Update your system and start paying your employees more. And by "more," I don't mean a $0.26 wage raise; I mean AT LEAST $2 more than minimum wage. Considering how high your turnover rate is, I think you need to make some long-term changes in your pay structure to combat your undoubtedly exorbitant training costs.

There are newer employer reviews for Guitar Center
There are newer employer reviews for Guitar Center

See Most Recent

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