H&R Block - Good education program - but take advantage of employees | Glassdoor
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There are newer employer reviews for H&R Block

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"Good education program - but take advantage of employees"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Tax Associate in Raleigh, NC
Current Employee - Tax Associate in Raleigh, NC
Doesn't Recommend
No opinion of CEO

Pros

flexible working hours for part time employees. excellent education offered.

Cons

pay. dress code for men.

Advice to Management

show more respect for workers

Other Employee Reviews for H&R Block

  1. Helpful (5)

    "Only as a last resort."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Manager/Load and Performance Testing in Kansas City, MO
    Former Employee - QA Manager/Load and Performance Testing in Kansas City, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are some good people who work in the IT dept and if you got to know the right ones then you could actually get work done.

    Cons

    IT Management, might be the worst I have ever been a part of during my time there. Lots of favoritism, political, unreasonable expectations and even when you meet them no appreciation. Morals and ethics take a back seat in the IT dept.

    Advice to Management

    Senior management is the problem.


  2. Helpful (1)

    "Good job if you're looking for something temporary."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Associate in Arlington, TX
    Current Employee - Tax Associate in Arlington, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Job experience for those starting out a career, or part-time work during tax season.

    Cons

    Lack of training given to new hires. H&R Block teaches only the basics in tax theory, and you pretty much have to learn more difficult tax subjects on your own. Can be hard on new hires, when a customer comes in with a difficult return that they don't know how to do, leading to a dissatisfied customer, or worse (inaccurate completed return). To be fair, there are usually some tax pros with lots of years of experience in each office, but through lack of employee retention (since it's only a seasonal job) most tax pros have limited experience.

    Hours are pretty terrible, there's two short peak seasons (early February and April) where you can get full-time hours, but between those dates a first year hire can only expect 10 hours a week at the most.

    Also, the concept of doing personal returns at a retail shop like H&R Block has been dying a slow death for years now with the releases of powerful and intuitive personal tax software and e-filing. So every year, the company suffers more and more customer loss, leading to a lot of stress on management and office leaders since they can't meet their number goals. H&R Block can only grow through attrition, meaning the death of mom & pop tax shops and hopefully their main competitors like Liberty and Jackson Hewitt.

    Advice to Management

    They're trying to move in the right direction by focusing more on tax expertise you'll get at H&R Block through their advertisements, but they have a long way to go actually implementing it through comprehensive and continuing tax training of their tax pros.

There are newer employer reviews for H&R Block
There are newer employer reviews for H&R Block

See Most Recent

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