H&R Block - Client Services Professional | Glassdoor
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There are newer employer reviews for H&R Block

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Helpful (3)

"Client Services Professional"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Client Services Professional in Missoula, MT
Current Employee - Client Services Professional in Missoula, MT
Recommends

I have been working at H&R Block full-time (More than a year)

Pros

I really enjoy working at the Block office in Missoula. The hours are flexible, the manager is great so if you need time off, no worries. Even the the office is 'business casual' it's very laid back and enjoyable. The job itself it fairly standard and easy: answering phones, scheduling appointments, greeting customers, helping client's with their questions, cleaning and stocking supplies when low. There's usually pseudo-clients who call in from headquarters to test the CSP telephone skills, and if you do well you an get a reward.

Cons

Some tax pros can be very shark like if they see a new client has come in and you gave them to someone else instead of giving it to them.

Advice to Management

Keep up the good work.

Other Employee Reviews for H&R Block

  1. Helpful (3)

    "Started well, but the company is in trouble."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Development Manager in Kansas City, MO
    Former Employee - Applications Development Manager in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at H&R Block full-time (More than 8 years)

    Pros

    The workers remaining are very competent and good to work with.

    Cons

    Management has cut back so far that critical systems sometimes have NO IT support.
    Executive leadership that was starting to turn the company around have all left. Current executive management is making the same poor decisions that cost customers and revenue for years.

    Advice to Management

    Stop outsourcing your core competency.
    Stop micromanaging the professional who know what they are doing.


  2. "Good experience on a layover in-between career moves."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Officer Manager III in Saint Louis, MO
    Former Employee - Officer Manager III in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at H&R Block part-time (More than a year)

    Pros

    Autonomy with an entrepreneurial spirit to manage, market and create business opportunities for not only myself but my team as well.

    Cons

    I believe that the pay could be better for individuals who manage two or more locations as it is really challenging.

    Advice to Management

    Review my comments in the Cons section. Also, management and marketing trends were extremely difficult to deal with during the tax season. Not that it was really difficult as much as it was confusing to employees as well as clients. I believe they could be more client and employee friendly by providing Managers with the Marketing ideas in the first part of December such that the offices and communities can be better informed of their tax prep options.

There are newer employer reviews for H&R Block
There are newer employer reviews for H&R Block

See Most Recent

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