HEI Hotels & Resorts - Uncaring Management | Glassdoor
There are newer employer reviews for HEI Hotels & Resorts
There are newer employer reviews for HEI Hotels & Resorts

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Helpful (3)

"Uncaring Management"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Front Desk in Fullerton, CA
Former Employee - Front Desk in Fullerton, CA
Doesn't Recommend
Negative Outlook

I worked at HEI Hotels & Resorts full-time (More than 5 years)

Pros

It is nice to be able to work with the public and do your very best to see that they are satisfied,

Cons

There is a high level of employee dissatisfaction- morale is dismal.

Advice to Management

Be more flexible with employees in regard to their schedules and how about actually spending some of your time with the guests. Employees are made to feel powerless to see to it that guests are happy. You can give no comps at all, not even a free meal without being spoken to by spendthrift management. They rank their customers according to who pays more. There is an accepted culture of treating those customers who book through Priceline or Expedia.com as second class citizens. I do not think it is fair to offer subpar service simply because a customer is a savvy consumer.

Other Employee Reviews for HEI Hotels & Resorts

  1. "Easy to work for but not enough advancement opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Fort Lauderdale, FL
    Former Employee - Front Desk Agent in Fort Lauderdale, FL
    No opinion of CEO

    Pros

    Job Security, stress-free, nice upper management.

    Cons

    No overtime, no money, no advancement


  2. Helpful (2)

    "Most unprofessional company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    HR people were very good. Had good policies in place that were not honored. Employees are disgruntled and unhappy because of it.

    Cons

    Unbelievable favortism. Insurance benefits are the worst I have seen.

    Advice to Management

    Your huge turnover is directly due to how you treat your employees. Your management training program is very poor.

There are newer employer reviews for HEI Hotels & Resorts
There are newer employer reviews for HEI Hotels & Resorts

See Most Recent

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