HSN - tHEY BURN OUT EMPLOYEES | Glassdoor
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There are newer employer reviews for HSN

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Helpful (2)

"tHEY BURN OUT EMPLOYEES"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - FT CS HYBRID to PT WAH FLEX in Saint Petersburg, FL
Former Employee - FT CS HYBRID to PT WAH FLEX in Saint Petersburg, FL
Doesn't Recommend
Positive Outlook
Approves of CEO

I worked at HSN part-time (Less than a year)

Pros

Great pay for Florida. The pay out on the upsales, credit card aplications and contests are good. The product fairs are great, with lots of information and free samples.

Cons

What you are trained to do and what is expected on the floor are two different things. Sales is paid one wage and customer service/hybrid a higher wage. Sales is expected to take CS calls. In training you are told to transfer the customer over to CS as that's what they are there for. Even though my sales and upsell numbers were excellent, and customer compliments were docimented I was terminated for not doing the CS job while making a sales wage with sales metrics (197 seconds or less per call). The deny everyone unemployment. U r reminded daily your employment is "at will".

Advice to Management

All management needs to go through the training program once a year for their department. 23 years on the same job and they are unaware of what's being taught in the classes. Management needs to be hired from the lower ranks, not from other companies where they never were a worker bee. Straight from college to a management position. They have no clue. The best managers were recent promotees from the call center floor.

Other Employee Reviews for HSN

  1. Helpful (2)

    "Great friends and experience to see what corporate life is like."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Buyer in Saint Petersburg, FL
    Former Employee - Assistant Buyer in Saint Petersburg, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at HSN full-time (More than 5 years)

    Pros

    Many PTO hours, Volunteering hours and Bank holidays.
    Great people who work there.

    Cons

    Upper Management.
    Low salary in comparison to other workplaces.


  2. Helpful (4)

    "Company with a great CEO but it lacks positive culture and soul."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative Fulfiller in Saint Petersburg, FL
    Current Employee - Creative Fulfiller in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at HSN full-time (More than 3 years)

    Pros

    Good HR Dept that is vibrant and potent. Good benefits.

    Cons

    Little or no chance of growth. Politics and nepotism deeply ingrain in the departments. Ridiculous amount of money thrown to cover the incompetence of senior leaders while starving the dedicated employees of growth and advancement.

    Advice to Management

    Increase employee engagement and communication. Do regular rating of the competence of senior leaders.

There are newer employer reviews for HSN
There are newer employer reviews for HSN

See Most Recent

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